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OpenTrials
Completed

NCT Number: NCT06078137

Impact of an Enhanced Patient Reported Outcome Measurement (PROM) Strategy on PROM Completion Rates

in clinical practice has been curbed by issues related to the variability in use of these tools for decision-making, and universally poor completion rates over time. Patients may not see the relevance of responding to questions about their health, and the results may not be reviewed by the clinician or presented and visualized with the patient. The questions may seem impersonal (e.g. too general and not directly assessing their individual goals, motivations, aspirations), irrelevant (e.g., asking about symptoms of depression when a person is seeking musculoskeletal specialty care) and insensitive (e.g., asking about sensitive subjects at the outset thereby disengaging the individual), and redundant or awkward (e.g., presenting questions that seem very similar or administered in strange orders). Finally, PROMs may also confer some burden (e.g., long PROM questionnaires often used for research may be unnecessarily burdensome for patient care), and provide logistical challenges (e.g., difficulties in administering the tools at the right time points), adding to a poor patient experience.

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Key information

Conditions

PROM

Age range

18 year–89 year

Sex eligibility

All sexes

Study type

Interventional

Phase

Not applicable

Primary location

University of Texas Health Austin

Austin, Texas, 78701, United States

About this study

The investigator sought to assess the impact of an enhanced and more personalized PROM strategy to overcome these barriers by providing i) a primer ahead of PROMs administration, ii) simple 3-part survey capturing capability, comfort, and calm, iii) a short distress and misconception survey, iv) goal setting question, v) summary sheet of PRO scores, and vi) a commitment intervention. Patients will subsequently be requested to complete the CollaboRATE survey, JSPPE survey, and questions about their experience in relation to the new format of surveys (only if they were in the intervention group) before receiving a text message reminder around 6-weeks followed by a set of deprioritization questions and the 3-part capability, comfort, and calm survey.

Who can participate

Healthy volunteers accepted: No

Only the study team can determine whether someone qualifies for participation.

Inclusion criteria

All new patients English and Spanish speakers

Exclusion criteria

Cognitive deficiency precluding PROM completion Language other than English or Spanish

Treatment and study plan

Usual PROMs and new PROMs strategy

Other

Patients randomized to intervention receive both usual PROMs and new PROMs strategy

Primary outcomes

  1. Completion of 3-survey patient-reported outcome measure at 6-week follow-up via Text

    Time frame: through study completion, an average of 6 weeks

    We will assess the completion of 3-survey patient-reported outcome measure at 6-week follow-up via Text.

  2. Completion of answered text

    Time frame: through study completion, an average of 6 weeks

    We will assess the completion response rate.

  3. Completion of deprioritization options 1 or 2 at 6-week follow-up via text or email

    Time frame: through study completion, an average of 6 weeks

    "1 = I got what I needed" "2 = I didn't receive anything useful" "3 = I'm still receiving care"

  4. Jefferson Scale of Patient's Perceptions of Physician Empathy

    Time frame: through study completion, an average of 6 weeks

    The Jefferson Scale of Patient's Perceptions of Physician Empathy includes five 7-point scale questions and higher scores indicated greater perceived clinician empathy.

Sponsors and collaborators

Lead sponsor

University of Texas at Austin

Other

Registry information

Official study title

Impact of an Enhanced Patient Reported Outcome Measurement (PROM) Strategy on PROM Completion Rates, Decision Support, and Patient Experience: A Hybrid Effectiveness-Implementation Study

Important dates

Study start
2023
Primary completion
2025
Study completion
2025
First posted
Oct 11, 2023
Registry last updated
Jun 9, 2026

OpenTrials presents study information sourced from ClinicalTrials.gov. The official registry record should be consulted for the latest information.

View the official ClinicalTrials.gov record (opens in a new tab)

This listing is for discovery and informational purposes only. It is not medical advice, does not guarantee that a study is recruiting, and does not determine eligibility. Contact the study team and a qualified healthcare professional when considering participation.

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