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Completed

NCT Number: NCT05224713

Correlations Between Press Ganey Hospital and Ambulatory Scores for a Neurosurgical Practice

This will be a retrospective review of MHS neurosurgeon hospital (i.e., Methodist Dallas Medical Center, Methodist Richardson Medical Center, Methodist Charlton Medical Center, and Methodist Mansfield Medical Center) and ambulatory clinics (Methodist Moody Brain and Spine Institute [MBSI]- Dallas, MBSI-Richardson, MBSI-Mansfield, MBSI-Sunnyvale, MBSI-Charlton, MBSI-Grand Prairie, and MBSI-Park Cities) PG HCAHPS survey results received between January 1, 2016 and December 31, 2020.

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Key information

Conditions

Satisfaction, Patient Behavior Health Behavior Patient Satisfaction Treatment Adherence and Compliance

Age range

18 year and older

Sex eligibility

All sexes

Study type

Observational

Primary location

Methodist Moody Brain and Spine Institute, Methodist Dallas Medical Center

Dallas, Texas, 75203, United States

About this study

This will be a retrospective review of MHS neurosurgeon hospital (i.e., Methodist Dallas Medical Center, Methodist Richardson Medical Center, Methodist Charlton Medical Center, and Methodist Mansfield Medical Center) and ambulatory clinics (Methodist Moody Brain and Spine Institute [MBSI]- Dallas, MBSI-Richardson, MBSI-Mansfield, MBSI-Sunnyvale, MBSI-Charlton, MBSI-Grand Prairie, and MBSI-Park Cities) PG HCAHPS survey results received between January 1, 2016 and December 31, 2020. Patient electronic medical records will also be reviewed to identify details including: demographics, and chief complaints or indication, and/or procedure details. We anticipate completing this review by September 2021

Who can participate

Healthy volunteers accepted: No

Only the study team can determine whether someone qualifies for participation.

Inclusion criteria

  • Age 18 years or older
  • Completed a PG HCAHPS hospital and/or ambulatory survey between January 1, 2016 and December 31, 2020 in relation to a MHS neurosurgeon hospital and/or ambulatory visit

Exclusion criteria

  • Patients not meeting the study inclusion criteria in section 4.1

Treatment and study plan

Primary outcomes

  1. Care provider (CP) overall - section score of CP domains

    Time frame: June 2021 - September 2021

    includes: friendliness/courtesy of CP; CP explanations of problems/condition; CP concern for questions/worries; CP efforts to include in decisions; CP information about medications; CP instructions for follow-up care; CP spoke using clear language; time CP spent with patient; patients' confidence in CP; and likelihood of recommending CP.

  2. Likelihood to recommend CP to others

    Time frame: June 2021 - September 2021

    (Single question)

  3. Overall - Mean survey score of all PG ambulatory survey sections

    Time frame: June 2021 - September 2021

    access overall; billing overall; nurse/assistant overall; CP overall; personal issues overall; and assessment of care overall

  4. Doctors overall - section score of care provider domain

    Time frame: June 2021 - September 2021

    includes: time physician spent with you; physician's concern for your questions and worries; and how well physician kept you informed

  5. Likelihood of recommending hospital to others

    Time frame: June 2021 - September 2021

    (single question)

  6. Overall rating of care given at hospital

    Time frame: June 2021 - September 2021

    (single question)

  7. Overall - mean survey score of all PG hospital survey sections

    Time frame: June 2021 - September 2021

    includes: personal issue overall; nurses overall; overall assessment; doctors overall; and room overall

Secondary outcomes

  1. Trends in PG mean score for each survey question, each section, and overall, by year and by de-identified surgeon

    Time frame: June 2021 - September 2021

    Trends in PG mean score for each survey question, each section, and overall, by year and by de-identified surgeon

  2. Differences by patient demographics

    Time frame: June 2021 - September 2021

    Differences by patient demographics

Sponsors and collaborators

Lead sponsor

Methodist Health System

Other

Registry information

Important dates

Study start
2023
Primary completion
2024
Study completion
2025
First posted
Feb 4, 2022
Registry last updated
Mar 23, 2026

OpenTrials presents study information sourced from ClinicalTrials.gov. The official registry record should be consulted for the latest information.

View the official ClinicalTrials.gov record (opens in a new tab)

This listing is for discovery and informational purposes only. It is not medical advice, does not guarantee that a study is recruiting, and does not determine eligibility. Contact the study team and a qualified healthcare professional when considering participation.

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