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Completed

NCT Number: NCT02605317

Use of WhatsApp for Communication Between Consulting Physicians and the Emergency Physicians

The aim of this study is to determinate outcomes of WhatsApp Messenger (a messaging program for smart phones) usage for Communication Between Consulting Physicians and the Emergency Physicians.

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Key information

Conditions

Consultation

Age range

19 year–70 year

Sex eligibility

All sexes

Study type

Observational

Primary location

Adiyaman University Research Hospital

Adıyaman, Central, 02000, Turkey (Türkiye)

About this study

Effective communication between consulting physicians and the emergency physicians is critical for patients in the emergency department. WhatsApp Messenger (a messaging program for smart phones), is the most commonly used for communication in at present. WhatsApp Messenger is the most globally popular messaging application. Also, it has been started to be used for communication in healthcare. The aim of this study is to determinate outcomes of WhatsApp Messenger usage for communication between consulting and the emergency physicians.

Who can participate

Healthy volunteers accepted: No

Only the study team can determine whether someone qualifies for participation.

Inclusion criteria

  • Age≥18 years

Exclusion criteria

  • Patients who were not known the reason of admission to Emergency Service
  • Patients who were not determined consulting Physicians' arrival duration to emergency department
  • Patients who were not known the outcomes of consultation
  • Patients transferred other hospitals from Emergency Service
  • Patients who were not determined the time of consultation call

Treatment and study plan

whatsApp

Other

Consultations used WhatsApp Messenger

Other names: A smart phone application

Primary outcomes

  1. Examine outcomes of consultations generated with WhatsApp from data obtained by the recording data in the WhatsApp messenger program

    Time frame: six month

    Patients' demographic data (date of birth/age and gender), date of consultation, time of consultation calls, patients' reason of admission to Emergency Service, consulting Physicians' arrival duration to emergency department, outcomes of consultation, date of discharge from Emergency Service were noted by an assistant blinded to the study.

Secondary outcomes

  1. Examine demographic data in consultations generated with WhatsApp from data obtained by the recording data in the WhatsApp messenger program

    Time frame: six month

    Patients' demographic data (date of birth/age and gender), date of consultation and patients' data such as imagine, voice, writing and laboratory results sent with WhatsApp were noted by an assistant blinded to the study.

Sponsors and collaborators

Lead sponsor

Adiyaman University Research Hospital

Other

Registry information

Official study title

Use of whatsApp Messenger (a Messaging Program for Smart Phones) in Communication Between Consulting Physicians and the Emergency Physicians: A Retrospective Observational Study

Acronym: whatsapp

Important dates

Study start
2014
Primary completion
2015
Study completion
2015
First posted
Nov 16, 2015
Registry last updated
Jan 14, 2016

OpenTrials presents study information sourced from ClinicalTrials.gov. The official registry record should be consulted for the latest information.

View the official ClinicalTrials.gov record (opens in a new tab)

This listing is for discovery and informational purposes only. It is not medical advice, does not guarantee that a study is recruiting, and does not determine eligibility. Contact the study team and a qualified healthcare professional when considering participation.

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