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OpenTrials
Completed

NCT Number: NCT00222001

Telephone Triage Study

The advance of communication technology has changed medical practice. The concept of medical telemedicine centers receiving, assessing and managing calls from patients or their carers on a 24 hour, 7 days a week basis is spreading in the US as well as in European countries. Usually specially trained nurses using dedicated decision support software provide the service. One aspect is the so-called triage, i.e. the decision on urgency and optimal treatment path of a stated medical problem, which has the potential to contain overall treatment costs.

Despite proliferation of these services, little is known about the quality of the services provided.

In October 2000 the first 24-hour medical telemedicine centre staffed by medical doctors started operating in Switzerland. The aims of this study are to assess the quality of service provided by doctors using decision support software and to determine potential predictors of incorrect triage.

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Key information

Conditions

Any Medical Condition Presented by Patient

Age range

18 year and older

Sex eligibility

All sexes

Study type

Observational

Primary location

Medgate, Basel, Switzerland

Loading trial locations.

Who can participate

Healthy volunteers accepted: No

Only the study team can determine whether someone qualifies for participation.

Inclusion criteria

  • Adult
  • Insured with HMO Basel
  • Patient of HMO practise Sternengasse
  • First call to Medgate for a given medical problem
  • Call is a telephone triage
  • Informed consent

Exclusion criteria

  • none

Treatment and study plan

Primary outcomes

  1. Correctness of triage decision

    Time frame: 3 Months

Sponsors and collaborators

Lead sponsor

University Hospital, Basel, Switzerland

Other

Collaborators

  • HMO Gesundheitsplan Basel, Switzerland
  • Medgate AG, Switzerland

Registry information

Official study title

Outcome Evaluation of Triage for Health Maintenance Organization (HMO) Patients Performed by Doctors in a Medical Telemedicine Center

Important dates

Study start
2002
Primary completion
2004
Study completion
2004
First posted
Sep 22, 2005
Registry last updated
Jan 28, 2015

OpenTrials presents study information sourced from ClinicalTrials.gov. The official registry record should be consulted for the latest information.

View the official ClinicalTrials.gov record (opens in a new tab)

This listing is for discovery and informational purposes only. It is not medical advice, does not guarantee that a study is recruiting, and does not determine eligibility. Contact the study team and a qualified healthcare professional when considering participation.