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OpenTrials
Completed

NCT Number: NCT04707599

Telephone Reminder to Increase Appointment Rates

Missed appointments to outpatient substance use treatment are common and costly and can have a negative effect on the health of patients.

In this quasi-experimental study, the investigators used an on-off design to examine whether a reminder "plus" intervention (telephone call from therapist before first appointment) would increase attendance and improve cancellation and rebooking practices. Secondary outcomes included satisfaction with treatment and intention to complete the treatment program.

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Key information

Conditions

Reminder Systems Chemically-Induced Disorders Mental Disorders Substance-Related Disorders

Age range

18 year–85 year

Sex eligibility

All sexes

Study type

Interventional

Phase

Not applicable

Primary location

Addiction Unit - Sørlandet Hospital, Arendal, Agder, Norway

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Who can participate

Healthy volunteers accepted: No

Only the study team can determine whether someone qualifies for participation.

Inclusion criteria

  • Newly referred patient
  • > 18 years
  • Diagnosis: Substance related disorder

Exclusion criteria

  • Patients who are unable to understand or score the survey due to cognitive or language barriers

Treatment and study plan

Reminder plus (telephone call from therapist)

Other

Reminder plus (telephone call from therapist)

Primary outcomes

  1. Attendance rate

    Time frame: Up to 10 treatment sessions, estimated average timeframe = 3 months

    Attendance rate at first admission and during 10 outpatient sessions

Secondary outcomes

  1. Dropout rate

    Time frame: Up to 10 treatment sessions, estimated average timeframe = 3 months

    Dropout rate within 10 sessions - measured as formal discharge and/or "technical discharge" (3x no-shows)

  2. Cancellation / rebooking rate

    Time frame: Up to 10 treatment sessions, estimated average timeframe = 3 months

    Examine difference in cancellation / rebooking rate between the two conditions. Data was collected from administrative patient records.

Other outcomes

  1. Treatment satisfaction

    Time frame: First week

    Treatment satisfaction - measured with the Session Rating Scale (scale 0 - 40, higher scores means higher satisfaction)

  2. Intention to complete treatment

    Time frame: First week

    Intention to complete treatment program. Self-developed measured based on the Theory of Planned Behavior. Scale 1 - 7, higher scores means higher intention to Complete treatment).

Sponsors and collaborators

Lead sponsor

Sorlandet Hospital HF

Other Gov

Registry information

Official study title

Reducing the Rate of Missed Appointments in an Outpatient Substance Use Treatment Clinic in Norway

Important dates

Study start
2015
Primary completion
2016
Study completion
2016
First posted
Jan 13, 2021
Registry last updated
Nov 27, 2023

OpenTrials presents study information sourced from ClinicalTrials.gov. The official registry record should be consulted for the latest information.

View the official ClinicalTrials.gov record (opens in a new tab)

This listing is for discovery and informational purposes only. It is not medical advice, does not guarantee that a study is recruiting, and does not determine eligibility. Contact the study team and a qualified healthcare professional when considering participation.

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