SuperAssist: Client-Centered Supervision Assist App for Mental Health Providers

The Perception of Supervisory Support (PSS) Scale assesses perceived support from the perspective of direct service providers through measuring emotional support (e.g., feel more positively about my job), support for client goal alignment (e.g., gain greater clarity on a client's goal), and support for professional development (e.g., discuss career development), along with supervisory relationships (e.g., improve relationship with my supervisor). For supervisors, items are reframed to ask how their supervisees may perceive the level of supervisory support through their supervision. The PSS Scale uses a 6-point Likert scale ranging from 1 (Never) to 6 (Always).

The Perception of Supervisory Support (PSS) Scale assesses perceived support from the perspective of direct service providers through measuring emotional support (e.g., feel more positively about my job), support for client goal alignment (e.g., gain greater clarity on a client's goal), and support for professional development (e.g., discuss career development), along with supervisory relationships (e.g., improve relationship with my supervisor). For supervisors, items are reframed to ask how their supervisees may perceive the level of supervisory support through their supervision. The PSS Scale uses a 6-point Likert scale ranging from 1 (Never) to 6 (Always).

Role clarity will be measured by 5 items, with a 5-point response measure ranging from 1 (Not at all clear) to 5 (Perfectly clear).

Role clarity will be measured by 5 items, with a 5-point response measure ranging from 1 (Not at all clear) to 5 (Perfectly clear).

Burnout will be measured by the 22-item Maslach Burnout Inventory, a widely-used measure that assesses emotional exhaustion, depersonalization, and personal accomplishment using a 7 point scale ranging from 0 (Never) to 6 (Every Day)

Burnout will be measured by the 22-item Maslach Burnout Inventory, a widely-used measure that assesses emotional exhaustion, depersonalization, and personal accomplishment using a 7 point scale ranging from 0 (Never) to 6 (Every Day)

This is the first of two questions in which staff will be asked about turnover intentions. Staff will be asked, "How often have you seriously considered leaving your job in the past six months?" using a scale ranging from 1 (Never) to 6 (Several times a week).

This is the first of two questions in which staff will be asked about turnover intentions. Staff will be asked, "How often have you seriously considered leaving your job in the past six months?" using a scale ranging from 1 (Never) to 6 (Several times a week).

This is the second of two questions in which staff will be asked about turnover intentions. Staff will be asked, "How likely are you to leave your job in the next six months?" using a scale ranging from 1 (Not likely at all) to 4 (Very likely).

This is the second of two questions in which staff will be asked about turnover intentions. Staff will be asked, "How likely are you to leave your job in the next six months?" using a scale ranging from 1 (Not likely at all) to 4 (Very likely).

Job satisfaction will be assessed with one item from the Job Diagnostics Survey, "Overall, I am satisfied with my job," using the scale ranging from 1 (Strongly Disagree) to 7 (Strongly Agree).

Job satisfaction will be assessed with one item from the Job Diagnostics Survey, "Overall, I am satisfied with my job," using the scale ranging from 1 (Strongly Disagree) to 7 (Strongly Agree).

This scale is used to evaluate the readiness and potential success of evidence-based practice implementation using a scale ranging from 1 (Completely disagree) to 5 (Completely agree).

This scale is used to evaluate the readiness and potential success of evidence-based practice implementation using a scale ranging from 1 (Completely disagree) to 5 (Completely agree).

Perceived quality of care will be measured by Person Centered Care (PCC), one of the two sub-scales of the Quality of Mental Health Care Scale (clinician version) developed to assess how mental health care providers rate the quality of care they provide (e.g., I was able to support a client's action step toward a personal goal) using a scale ranging from 0 (Never) to 5 (always).

Perceived quality of care will be measured by Person Centered Care (PCC), one of the two sub-scales of the Quality of Mental Health Care Scale (clinician version) developed to assess how mental health care providers rate the quality of care they provide (e.g., I was able to support a client's action step toward a personal goal) using a scale ranging from 0 (Never) to 5 (always).

SuperAssist Usability (experimental group only) will be measured by the System Usability Scale (SUS), which consists of 10 items with 5-point response options, ranging from 1 (Completely agree) to 5 (Completely disagree).

SuperAssist Usability (experimental group only) will be measured by the System Usability Scale (SUS), which consists of 10 items with 5-point response options, ranging from 1 (Completely agree) to 5 (Completely disagree).

Perceived relatedness will be assessed with this short form of the patient version of the WAI and is 12 items (e.g., We agree on what is important for me to work on.). The item scores will be averaged and the scale is 1 (Never) to 7 (Always).

Perceived relatedness will be assessed with this short form of the patient version of the WAI and is 12 items (e.g., We agree on what is important for me to work on.). The item scores will be averaged and the scale is 1 (Never) to 7 (Always).

Recovery attitudes will be measured by the brief version of the Recovery Assessment Scale which is a 24 item measure with response options ranging from 1 (Strongly disagree) to 5 (Strongly agree).

Recovery attitudes will be measured by the brief version of the Recovery Assessment Scale which is a 24 item measure with response options ranging from 1 (Strongly disagree) to 5 (Strongly agree).

Hopefulness in recovery-oriented services will be evaluated using the State Hope Scale, which includes 12 items with response options ranging from 1 (Definitely false) to 4 (Definitely true).

Hopefulness in recovery-oriented services will be evaluated using the State Hope Scale, which includes 12 items with response options ranging from 1 (Definitely false) to 4 (Definitely true).

Perceived quality of care will be measured by the 31-item Quality of Mental Health Care Scale (client version) developed to assess how clients rate the quality of care they receive (e.g., Staff helped me take steps towards one of my personal goals) using a scale ranging from 0 (Never) to 5 (always).

Perceived quality of care will be measured by 31-item Quality of Mental Health Care Scale (client version) developed to assess how clients rate the quality of care they receive (e.g., Staff helped me take steps towards one of my personal goals) using a scale ranging from 0 (Never) to 5 (always).

Social determinants of health (SDOH) with different aspects of life will be measured with a scale developed by the Strengths Model Inc. as part of a Strength Assessment. The scale consists of 6 items measuring satisfaction with the client's housing, employment, education, supportive relationships, community involvement, and overall well-being using a scale ranging from 1 (Very dissatisfied) to 5 (Very satisfied).

Social determinants of health (SDOH) with different aspects of life will be measured with a scale developed by the Strengths Model Inc. as part of a Strength Assessment. The scale consists of 6 items measuring satisfaction with the client's housing, employment, education, supportive relationships, community involvement, and overall well-being using a scale ranging from 1 (Very dissatisfied) to 5 (Very satisfied).