Simulation Training to Improve 911 Dispatcher Identification of Cardiac Arrest

This study is to test the use of simulation training to improve 9-1-1 telecommunicators' call processing and response. Training sessions will expose 9-1-1 telecommunicators to several realistic emergency situations through mock 9-1-1 calls with a trained actor playing the part of a reporting party, followed immediately by feedback on call handling provided by a trained call observer. Investigators hypothesize that simulation followed by trained observer-directed feedback will increase correct triage of medical emergency and delivery of pre-arrival instructions during simulated calls and in actual 9-1-1 calls.

Completed

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Key information

Conditions

Cardiac Arrest Cardiovascular Diseases Heart Arrest Heart Diseases

Age range

18 year and older

Sex eligibility

All sexes

Study type

Interventional

Phase

Not applicable

Who can participate

Healthy volunteers accepted: Yes

Only the study team can determine whether someone qualifies for participation.

Inclusion criteria

9-1-1 call-center call receivers. -

Exclusion criteria

Treatment and study plan

Telephone simulation training

Behavioral

The intervention consists of four 20-minute telephone simulation training sessions over a 4 month period (one session each month). Each 20-minute training session will include 3 simulated 9-1-1 calls, performed by a standardized caller (trained actor) and feedback will be provided right away by a trained observer who takes notes during the simulation calls and discusses the teaching points after the session. In total, the 9-1-1 dispatchers will receive 12 different simulated calls.

Primary outcomes

Change in elapsed seconds from call answer to start of telephone-cardiopulmonary resuscitation (T-CPR) instructions in cardiac arrest calls in simulations and in actual calls.

Time frame: Once monthly over 4 months (during simulations); at event (actual cardiac arrest 9-1-1 call) over 12 months.

Secondary outcomes

Change in proportion of calls with querying behaviors compliant with the "all-callers" interviewing protocol.

Time frame: Once monthly over 4 months (during simulations); at event (actual cardiac arrest 9-1-1 call) over 12 months.

Sponsors and collaborators

Lead sponsor

University of Washington

Other

Collaborators

Agency for Healthcare Research and Quality (AHRQ)

Registry information

Acronym: STAT911

Important dates

Study start: 2013
Primary completion: 2016
Study completion: 2016
First posted: Oct 30, 2013
Registry last updated: Nov 9, 2016

OpenTrials presents study information sourced from ClinicalTrials.gov. The official registry record should be consulted for the latest information.

View the official ClinicalTrials.gov record (opens in a new tab)

This listing is for discovery and informational purposes only. It is not medical advice, does not guarantee that a study is recruiting, and does not determine eligibility. Contact the study team and a qualified healthcare professional when considering participation.

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Completed