Skip to main content
OpenTrials
Completed

NCT Number: NCT02783742

Provider-Patient Communication Coaching

To examine the effect of a coaching intervention on provider burnout and communication

Completed

Looking for future studies?

Notify Me

Key information

Conditions

Provider Burnout Behavior Behavioral Symptoms Burnout, Psychological Communication Stress, Psychological

Age range

18 year and older

Sex eligibility

All sexes

Study type

Interventional

Phase

Not applicable

Primary location

Duke University Medical Center

Durham, North Carolina, 27705, United States

About this study

The investigator will recruit providers at Duke University and randomly assign them to receive (1) a communication coaching intervention or (2) a waitlist intervention. The investigator will survey all providers at Baseline and Follow Up. Providers randomized to the intervention arm will attend face-to-face meetings with study coaches, and have some of their encounters with patients shadowed by a coach or audio recorded. Providers will obtain verbal consent from patients to participate in the study (i.e. have their encounter shadowed or audio recorded). Providers will then be provided feedback by coaches on their communication during these encounters. Providers randomized to the waitlist intervention arm will be offered the option of receiving this intervention after they complete the follow up survey.

Who can participate

Healthy volunteers accepted: No

Only the study team can determine whether someone qualifies for participation.

Inclusion criteria

  • Providers and patients at Duke University Medical Center

Exclusion criteria

  • Younger than 18
  • non-English speaking

Treatment and study plan

Communication coaching

Behavioral

Study coaches will conduct tailored individual sessions with participating providers to teach and improve communication techniques. Coaches will then shadow or audio-record patient encounters and deliver feedback to providers on their communication during these encounters.

Primary outcomes

  1. Change in provider burnout, as measured by questionnaire

    Time frame: baseline and follow up, approximately 2 months

Secondary outcomes

  1. change in comfort addressing emotion, as measured by questionnaire

    Time frame: baseline and follow up, approximately 2 months

  2. change in self-rated efficiency, as measured by questionnaire

    Time frame: baseline and follow up, approximately 2 months

Sponsors and collaborators

Lead sponsor

Duke University

Other

Registry information

Official study title

Teaching Provider Communication Via Coaching to Reduce Burnout

Important dates

Study start
2016
Primary completion
2020
Study completion
2020
First posted
May 26, 2016
Registry last updated
Oct 11, 2021

OpenTrials presents study information sourced from ClinicalTrials.gov. The official registry record should be consulted for the latest information.

View the official ClinicalTrials.gov record (opens in a new tab)

This listing is for discovery and informational purposes only. It is not medical advice, does not guarantee that a study is recruiting, and does not determine eligibility. Contact the study team and a qualified healthcare professional when considering participation.

Related clinical trials

Published trials that share one or more normalized conditions with this study.