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NCT Number: NCT07644819

Preoperative Outreach to Improve Surgical Attendance

This study aims to evaluate the impact of reminder call intervention on no-shows for urologic procedures in patients identified to be high risk for no-showing. Patients scheduled to undergo a urologic procedure will be randomized into two groups: the intervention group, who receives a series of reminder calls and text messages about appointment details and patient questions prior to the procedure date; and the control group, who receives standard care only. Secondary outcomes include rates of patient re-scheduling and healthcare utilization.

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Key information

Conditions

Urology

Age range

18 year and older

Sex eligibility

All sexes

Study type

Interventional

Phase

Not applicable

Primary location

University of California, San Francisco

San Francisco, California, 94143, United States

Who can participate

Healthy volunteers accepted: No

Only the study team can determine whether someone qualifies for participation.

Inclusion criteria

  • Adults aged 18 years or older
  • Identified as high risk for no-show by the study predictive model
  • Scheduled to undergo a urologic procedure at UCSF/UCSF affiliated sites

Exclusion criteria

  • Younger than 18 years of age
  • Not scheduled for a urologic procedure

Treatment and study plan

Preoperative Outreach

Behavioral

Participants will receive enhanced preoperative outreach consisting of reminder phone calls 7 days, 3 days, 1 day, and on the day of their scheduled urologic procedure, in addition to standard care. Calls will review appointment details, address patient questions, assess barriers to attendance, provide text-based communication access, and facilitate referral to social work when appropriate.

Primary outcomes

  1. Procedure No-Show Rate

    Time frame: From enrollment until the scheduled procedure date (up to 8 weeks)

    Whether the participant attended their scheduled urologic procedure

Secondary outcomes

  1. Procedure Rescheduling Rate

    Time frame: From enrollment until the scheduled procedure date (up to 8 weeks)

    Whether the participant rescheduled their procedure

Study contacts

Contact information is provided by the study sponsor or research team.

Darren Chau

CONTACT

[email protected]

David Bayne, MD

CONTACT

[email protected]

617-571-5870

Sponsors and collaborators

Lead sponsor

University of California, San Francisco

Other

Registry information

Official study title

Reducing No-Shows in High-Risk Urology Patients Through Enhanced Preoperative Outreach

Important dates

Study start
2026
Primary completion
2026
Study completion
2026
First posted
Jun 12, 2026
Registry last updated
Jun 12, 2026

OpenTrials presents study information sourced from ClinicalTrials.gov. The official registry record should be consulted for the latest information.

View the official ClinicalTrials.gov record (opens in a new tab)

This listing is for discovery and informational purposes only. It is not medical advice, does not guarantee that a study is recruiting, and does not determine eligibility. Contact the study team and a qualified healthcare professional when considering participation.

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