Completed

NCT Number: NCT03698097

Patient Surveys - What Patients Want

This study is to gain insight into patients' preferences considering satisfaction surveys, specifically asking for their most pressing topics and their preferred survey technique.

Completed

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Key information

Conditions

Patient Survey

Sex eligibility

All sexes

Study type

Observational

Primary location

Department of Orthopaedics and Trauma Surgery (DOTS).

Basel, 4031, Switzerland

About this study

The practice of patient surveys for quality management is revised at the University Hospital Basel (USB). One aspect is a more versatile data acquisition via online portals and/or paper questionnaires, another aspect is the content of questions and the assessment of demographic data. In this situation a tentative survey on their preferences in this context was realised in patients who were treated in autumn 2016 at the Department of Orthopaedics and Trauma Surgery (DOTS) using a cover letter informing them about the nature of the survey. They were asked to provide few basic demographic data, they were furthermore asked whether they favoured surveys by the USB and if so with which focus. Finally they had the option to name three central topics for feedback and to quantify the number of questionnaires they had so far received by the USB. The survey could be completed in a paper and survey monkey based internet version accessible via a Quick Response (QR) code or link.

Who can participate

Healthy volunteers accepted: No

Only the study team can determine whether someone qualifies for participation.

Inclusion criteria

All data from completed survey sheets (paper questionnaires) and online forms are included

Exclusion criteria

no exclusion criteria

Treatment and study plan

patient satisfaction survey

Other

Patient survey completed in a paper or survey monkey based internet version accessible via a QR code or link

Primary outcomes

patients' preferences considering preferred survey technique

Time frame: after out- or inpatient treatment at the DOTS in a three months period in autumn 2016

patients' preferences considering paper questionnaire or survey monkey based internet version accessible via a QR code or link

Secondary outcomes

patients' preferences asking for their most pressing topics

Time frame: after out- or inpatient treatment at the DOTS in a three months period in autumn 2016

option to name three central topics for feedback

Sponsors and collaborators

Lead sponsor

University Hospital, Basel, Switzerland

Other

Registry information

Acronym: ch18Saxer

Important dates

Study start: 2016
Primary completion: 2016
Study completion: 2016
First posted: Oct 5, 2018
Registry last updated: Mar 31, 2023

OpenTrials presents study information sourced from ClinicalTrials.gov. The official registry record should be consulted for the latest information.

View the official ClinicalTrials.gov record (opens in a new tab)

This listing is for discovery and informational purposes only. It is not medical advice, does not guarantee that a study is recruiting, and does not determine eligibility. Contact the study team and a qualified healthcare professional when considering participation.