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OpenTrials
Completed

NCT Number: NCT04338425

Patient Satisfaction With Postoperative Communication Modality

Communication between a surgeon and a patient in the immediate postoperative period is thought to influence patient satisfaction. There is currently no standard of care regarding the optimal form of postoperative communication, nor is there a consensus in our department as to which modality is preferred by patients.The purpose of this study is to determine which form of communication, if any, is preferred by patients. Furthermore, this study aims to evaluate the impact that various forms of communication during the immediate postoperative period have on patient (subject) satisfaction. The study hypothesizes that patient (subject) satisfaction with their surgeon will be highest among those who communicate with their surgeons via videotelephony (i.e., videoconferencing) and that the lowest satisfaction will be among patients (subjects) who did not communicate with their surgeon until their regularly scheduled postoperative office visit. The results of this study may help identify low cost methods for increasing patient satisfaction.

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Key information

Conditions

Surgery

Age range

18 year and older

Sex eligibility

All sexes

Study type

Interventional

Phase

Not applicable

Primary location

NYU Langone Health

New York, 10016, United States

About this study

This is a prospective, randomized study designed to evaluate the effects of different communication modalities between surgeons and patients (subjects) in the immediate postoperative period. Given the nature of the study, it is not possible for either the surgeons or the subjects to be blinded. To reduce bias that may occur due to each surgeon's personal preference for postoperative communication modality, the surgeons (rather than individual subjects) will be randomized to one of the three communication modality groups (no communication on the day of surgery, voice call, or videoconferencing).

Who can participate

Healthy volunteers accepted: No

Only the study team can determine whether someone qualifies for participation.

Inclusion criteria

  • undergoing surgery at the NYU Langone Orthopedic Center

Exclusion criteria

  • Under the age of 18 years old

Treatment and study plan

Voice call

Behavioral

Attending surgeons will contact with their patients on the day of surgery after discharge via voice call.

Video call

Behavioral

Attending surgeons will contact with their patients on the day of surgery after discharge via video call (video conferencing application such as FaceTime or Skype)

Primary outcomes

  1. Percent of participants' satisfaction with surgeon

    Time frame: post operative office visit (1 week after surgery)

    The first self reported survey is designed specifically for this study to assess participants' satisfaction with their experience and postoperative communication.

Secondary outcomes

  1. Percent of participants' satisfaction with hospital experience

    Time frame: post operative office visit (1 week after surgery)

    The second self reported survey contains questions from the standard HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey, which has been validated and used extensively to assess subject satisfaction with hospital experience.

Sponsors and collaborators

Lead sponsor

NYU Langone Health

Other

Registry information

Important dates

Study start
2018
Primary completion
2019
Study completion
2019
First posted
Apr 8, 2020
Registry last updated
Apr 10, 2020

OpenTrials presents study information sourced from ClinicalTrials.gov. The official registry record should be consulted for the latest information.

View the official ClinicalTrials.gov record (opens in a new tab)

This listing is for discovery and informational purposes only. It is not medical advice, does not guarantee that a study is recruiting, and does not determine eligibility. Contact the study team and a qualified healthcare professional when considering participation.

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