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OpenTrials
Completed

NCT Number: NCT03686735

Patient Satisfaction Scales

This study aims to assess differences between 4 types of single satisfaction measures. Secondly, if there is a difference in satisfaction between English speaking and Spanish speaking patients.

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Key information

Age range

18 year–89 year

Sex eligibility

All sexes

Study type

Observational

Primary location

ATX Ortho, Austin, Texas, United States

Loading trial locations.

Who can participate

Only the study team can determine whether someone qualifies for participation.

Inclusion criteria

  • All new or return patients seeing a UE / LE surgeon
  • Age 18-89
  • Able to provide informed consent
  • English speaking
  • UT Health Austin Musculoskeletal Institute, Austin Regional Clinic, Seton Institute for Plastic and Reconstructive Surgery, Orthopaedic Specialists of Austin, Texas Orthopedics, and ATX Ortho.

Exclusion criteria

  • Not fluent in English

Treatment and study plan

5 anchors and numbers

Other

How helpful was this visit? 0 This visit was not helpful at all

1 2-3 There were many ways it could have been better 4 5 Neither useless nor helpful visit 6 7-8 Exceptionally helpful visit 9 10 One of the most helpful doctor visits I have ever had

5 anchors and no numbers

Other

How helpful was this visit? This visit was not helpful at all There were many ways it could have been better Neither useless nor helpful visit Exceptionally helpful visit One of the most helpful doctor visits I have ever had

Visual analog scale with 3 anchors and numbers

Other

How helpful was this visit? 0 neutral/50 100 Least helpful visit Most helpful visit

Visual analog scale with 3 anchors and no numbers

Other

How helpful was this visit?

This visit was not Neither useless nor One of the most helpful doctor helpful at all helpful visit visits I have ever had

Primary outcomes

  1. Patient satisfaction scale 1

    Time frame: Immediately after the visit. Through study completion, approximately 6 months.

    How helpful was this visit? Scale 1 has 5 anchors and numbers

    Scored from 0-10:

    0 This visit was not helpful at all

    1 2-3 There were many ways it could have been better 4 5 Neither useless nor helpful visit 6 7-8 Exceptionally helpful visit 9 10 One of the most helpful doctor visits I have ever had

    Higher scores indicate more satisfaction

  2. Patient satisfaction scale 2

    Time frame: Immediately after the visit. Through study completion, approximately 6 months.

    How helpful was this visit? Scale 2 has 5 anchors and no numbers visible for the participant

    Scored from 0-10:

    0 This visit was not helpful at all There were many ways it could have been better Neither useless nor helpful visit Exceptionally helpful visit 10 One of the most helpful doctor visits I have ever had

    Higher scores indicate more satisfaction

  3. Patient satisfaction scale 3

    Time frame: Immediately after the visit. Through study completion, approximately 6 months.

    How helpful was this visit? Scale 3 is a visual analog scale with 3 anchors and numbers

    Scored from 0-100:

    0 Least helpful visit 50 neutral 100 Most helpful visit

    Higher scores indicate more satisfaction

  4. Patient satisfaction scale 4

    Time frame: Immediately after the visit. Through study completion, approximately 6 months.

    How helpful was this visit? Scale 4 is a visual analog scale with 3 anchors and no numbers visible for the participant

    Scored from 0-100:

    0 This visit was not helpful at all 50 Neither useless nor helpful visit 100 One of the most helpful doctor visits I have ever had

    Higher scores indicate more satisfaction

Sponsors and collaborators

Lead sponsor

University of Texas at Austin

Other

Registry information

Official study title

How to Measure Patient Satisfaction

Important dates

Study start
2018
Primary completion
2019
Study completion
2019
First posted
Sep 27, 2018
Registry last updated
Mar 8, 2019

OpenTrials presents study information sourced from ClinicalTrials.gov. The official registry record should be consulted for the latest information.

View the official ClinicalTrials.gov record (opens in a new tab)

This listing is for discovery and informational purposes only. It is not medical advice, does not guarantee that a study is recruiting, and does not determine eligibility. Contact the study team and a qualified healthcare professional when considering participation.