Parental Satisfaction With Pediatric Dental Care at El Kasr El Einy

This study aims to evaluate the barriers and unmet needs in utilizing dental services for children and measure parental satisfaction with the services provided at the Pediatric Department, Faculty of Dentistry, Cairo University.

Completed

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Key information

Conditions

Pediatric Dentistry Behavior Dental Care for Children Health Behavior Health Services Accessibility Health Services Utilization Patient Acceptance of Health Care Patient Satisfaction Treatment Adherence and Compliance

Age range

2 year–12 year

Sex eligibility

All sexes

Study type

Observational

Primary location

Faculty of Dentistry, Cairo University

Cairo, Egypt

About this study

This observational study evaluates barriers to dental service utilization, unmet treatment needs, and parental satisfaction within the Pediatric Dentistry Department at Cairo University's Faculty of Dentistry. All participants will complete a validated, interviewer-administered Arabic questionnaire assessing Sociodemographic factors (income, education, insurance), access barriers (financial, geographic, systemic, psychosocial via nineteen-item Likert scale), unmet dental needs (DMFT index, untreated conditions from electronic health records), parental satisfaction (nine-item scale evaluating service quality, staff attitudes, waiting times, and facilities). The study aims to generate evidence for optimizing pediatric dental care delivery in Egypt's largest academic dental center.

Who can participate

Healthy volunteers accepted: No

Only the study team can determine whether someone qualifies for participation.

Inclusion criteria

Parents of children aged 2 to 12 years old

Exclusion criteria

Parents refuse to sign the informed consent

Treatment and study plan

Questioner interview

Other

The 2 questionnaires were translated from English to standard Arabic comprised of three sections, general information, including data and sociodemographic factors such as region of residence, parental education level, child age, child sex, and child order between siblings, Barriers to oral health care needs, including frequency and reasons for dental visits, any previous dental treatment, barriers to treatment such as fear of dentist, distance from the dental clinic, expense of an appointment due to health ban, responsibilities towards family members, not being familiar with appointment booking, and no available appointments, and Comprising of interviewer-administered questionnaires with a five-point Likert scale (strongly agree, agree, uncertain, disagree, strongly disagree) to assess the level of patients' satisfaction with the dental services provided.

Primary outcomes

Parents' satisfaction

Time frame: 6 months
Evaluation of parents' satisfaction with the service provided in the dental clinic for their children by The structured and validated questionnaire consists of
- quantitative closed questions. The measurement unit includes both a nominal scale (%) and a quantitative scale (minutes).
- Qualitative open-ended questions. The measurement unit incorporates a nominal scale (%).

Sponsors and collaborators

Lead sponsor

Cairo University

Other

Registry information

Official study title

Qualitative and Quantitative Assessment of Parental Satisfaction and Parental Care of Dental Care and Dental Services Provided in the Pediatric Dentistry Department in El Kasr El Einy: A Cross-sectional Study

Important dates

Study start: 2023
Primary completion: 2024
Study completion: 2024
First posted: Jul 22, 2025
Registry last updated: Jul 22, 2025

OpenTrials presents study information sourced from ClinicalTrials.gov. The official registry record should be consulted for the latest information.

View the official ClinicalTrials.gov record (opens in a new tab)

This listing is for discovery and informational purposes only. It is not medical advice, does not guarantee that a study is recruiting, and does not determine eligibility. Contact the study team and a qualified healthcare professional when considering participation.

Published trials that share one or more normalized conditions with this study.

Completed