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OpenTrials
Enrolling by Invitation

NCT Number: NCT07136350

Nurse Caring Communication Engagement

The overall goal will be to explore the effectiveness of caring communication coaching with the implementation of a discharge tool in the acute care setting and its impact on the nurse-patient relationship. Integrating communication strategies through a caring lens with an educational tool will seek to address the missing components that satisfy patient care experience, satisfaction with care, prevention of complications, reduction of readmission rates, and improved outcomes. This study will evaluate how these interventions can narrow the gap in the literature and enhance the quality of patient care which can ultimately improve health outcomes.

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Key information

Conditions

Perceptions of Caring Hospital Readmissions

Age range

18 year and older

Sex eligibility

All sexes

Study type

Interventional

Phase

Not applicable

Primary location

Baptist Hospital of Miami

Miami, Florida, 33176, United States

Who can participate

Healthy volunteers accepted: Yes

Only the study team can determine whether someone qualifies for participation.

Patient inclusion criteria 1. 18 years or older; inpatient admission to the hospital. 2. Speak, read, write, and understand English. Nurse inclusion criteria

  • Works at Baptist Health South Florida hospital system and provides direct bedside patient care.
  • Have an active Florida Nurses license.
  • Registered Nurse (AA, BSN, MSN).

Exclusion criteria

The exclusion criteria are:

Patient Exclusion criteria

  • Hospice and psych patients.
  • Unable to commit to the interview. Nurse Exclusion criteria
  • Director, managers, charge nurse/relief charge nurse. 2. Nurses floated to the unit 3. Unable to commit to the interview.

Treatment and study plan

Communication Coaching

Other

Nurses in this group will receive caring communication coaching (2 CEUs).

Implement S.M.A.R.T. Discharge Tool

Behavioral

Implement the S.M.A.R.T. discharge tool.

Primary outcomes

  1. Nurse Caring Behaviors (Patient-Perceived)

    Time frame: 2 months

    Assessed using a validated patient questionnaire, the five-item Watson's Caritas of Human Caring (WCHC) - At discharge (T0), and follow-ups at T1 and T2

  2. Sustained Change in Nurses' Caring Communication Skills (Self-Reported)

    Time frame: 2 months

    Measured using a nurse self-report 18-item survey, the Health Professionals Skills Scale (HP-CSS). Change in nurse scores between T0, T1, and T2 to evaluate long-term impact. - From baseline to 1 month post-intervention (T0 to T2)

Secondary outcomes

  1. 30-day Hospital Readmission Rate

    Time frame: 2 months

    Overall monthly readmission rates (frequency) for the departments included in the study - 30-day readmission is defined as a patient who is re-admitted to the hospital within 30 days or less from their last hospital discharge date.

Sponsors and collaborators

Lead sponsor

Baptist Health South Florida

Other

Collaborators

  • Florida Atlantic University

Registry information

Official study title

The Relationship of Nurse Caring Communication Engagement and Patient's Satisfaction With Readmission Rates

Important dates

Study start
2026
Primary completion
2026
Study completion
2026
First posted
Aug 22, 2025
Registry last updated
Mar 4, 2026

OpenTrials presents study information sourced from ClinicalTrials.gov. The official registry record should be consulted for the latest information.

View the official ClinicalTrials.gov record (opens in a new tab)

This listing is for discovery and informational purposes only. It is not medical advice, does not guarantee that a study is recruiting, and does not determine eligibility. Contact the study team and a qualified healthcare professional when considering participation.

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