Non Urgent Visit to Emergency Department

The use of ED by patients with non-urgent conditions has largely been seen in many hospitals. However, in general, half of the patients who visit the ED are non-urgent conditions. Due to this, the ED continues to struggle with overcrowding. This study aimed to determine the common reasons for non-urgent visits and their management in the ED by analysing the past medical records between January 2024 to December 2024. The management includes triage time, consultation time, cross referrals, and time taken by cross referrals, admission and discharge status, admission and discharge criteria, time taken for admission and discharge decisions, and delay time and reason for delay.

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Key information

Conditions

Non-urgent Emergencies Emergency Department Visits

Sex eligibility

All sexes

Study type

Observational

Primary location

Sri Ramachandra Institute of Higher Education and Research

Chennai, Tamil Nadu, 600116, India

About this study

Nurses must understand emergency department flow and patient management patterns to effectively interact with patients who present with varied healthcare needs. This retrospective study was conducted at Sri Ramachandra Medical Centre to evaluate non-urgent visits to the Emergency Department. Data was collected from medical records (case sheets) of ER patient admissions between January 2024 to December 2024. The study focused on patients who were in the non-urgent (triage) category, excluding urgent category patients. The study analyzed triage management including triage time, consultation time, cross referrals, admission and discharge status and criteria, time taken for decisions, and reasons for delay.

Who can participate

Healthy volunteers accepted: No

Only the study team can determine whether someone qualifies for participation.

Inclusion criteria

Medical records of Emergency department patient admissions between January 2024 to December 2024
Records of patients who were classified as non-urgent triage category

Exclusion criteria

Medical records of patients who were classified in the urgent category
Incomplete or missing data in the medical records

Treatment and study plan

Primary outcomes

Triage Management Patterns

Time frame: Medical records from January 2024 to December 2024

Analysis of time taken for management

Secondary outcomes

Delay Analysis

Time frame: Medical records from January 2024 to December 2024

Identification of delay time and reasons for delay in non-urgent ED visits

Sponsors and collaborators

Lead sponsor

Sri Ramachandra Institute of Higher Education and Research

Other

Registry information

Official study title

Non Urgent Visit to Emergency Department at a Tertiary Care Hospital - A Retrospective Analysis

Important dates

Study start: 2025
Primary completion: 2025
Study completion: 2025
First posted: May 14, 2026
Registry last updated: May 14, 2026

OpenTrials presents study information sourced from ClinicalTrials.gov. The official registry record should be consulted for the latest information.

View the official ClinicalTrials.gov record (opens in a new tab)

This listing is for discovery and informational purposes only. It is not medical advice, does not guarantee that a study is recruiting, and does not determine eligibility. Contact the study team and a qualified healthcare professional when considering participation.

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