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OpenTrials
Completed

NCT Number: NCT05881434

Influence of a Questionnaire on Patients' Emergency Room Expectations

The goal of this study is to determine whether a novel questionnaire designed to illicit patient's self-reported expectations across four domains (overall purpose of visit, medication intervention, imaging intervention and disposition) improves patient-provider communication as evaluated by an exit survey during an emergency room visit.

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Key information

Conditions

Emergencies Behavior Disease Attributes Expectations Health Behavior Pathologic Processes Pathological Conditions, Signs and Symptoms Patient Satisfaction Physician-Patient Relations Satisfaction, Patient Treatment Adherence and Compliance

Age range

18 year and older

Sex eligibility

All sexes

Study type

Interventional

Phase

Not applicable

Primary location

Orange Park Medical Center

Orange Park, Florida, 32073, United States

Who can participate

Healthy volunteers accepted: Yes

Only the study team can determine whether someone qualifies for participation.

Inclusion criteria

  • Patients who arrive through the ED main entrance (non-EMS)
  • Patients aged 18 years and older
  • Patients who demonstrate decision making capacity
  • Patients who willingly consent to participate

Exclusion criteria

  • Patients in distress (physical, emotional, or other) as determined by investigator
  • Patients who demonstrate altered mental status or lack of capacity to consent
  • Patients who require immediate medical intervention including diagnostic and/or treatment intervention
  • Prisoners and patient under involuntary holds

Treatment and study plan

Emergency Department Visit Expectations Questionnaire

Other

Patients presented with novel questionnaire designed to illicit patient's self-reported expectations across four domains (overall purpose of visit, medication intervention, imaging intervention and disposition) during check-in when arriving at the emergency department. Patients instructed to present the completed questionnaire to the treating provider.

Primary outcomes

  1. Patient reported provider understanding of patient's visit expectations

    Time frame: After patient discharge instructions given (or for patients being admitted/transferred, after admission/transfer request), up to 15 minutes after either event

    Q: "My ER provider understood my expectations for my ER visit today" with agreement responses on a 5-point Likert scale (strongly disagree to strongly agree)

Secondary outcomes

  1. Patient reported degree to which visit expectations were met

    Time frame: After patient discharge instructions given (or for patients being admitted/transferred, after admission/transfer request), up to 15 minutes after either event

    Q: "My expectations for my ER visit today were met" with agreement responses on a 5-point Likert scale (strongly disagree to strongly agree)

  2. Patient reported provider courtesy

    Time frame: After patient discharge instructions given (or for patients being admitted/transferred, after admission/transfer request), up to 15 minutes after either event

    Q: "Courtesy of your provider" with response options from Very Poor to Very Good

  3. Patient reported provider listening

    Time frame: After patient discharge instructions given (or for patients being admitted/transferred, after admission/transfer request), up to 15 minutes after either event

    Q: "Your provider took the time to listen to you" with response options from Very Poor to Very Good

  4. Patient reported inclusion in treatment decisions

    Time frame: After patient discharge instructions given (or for patients being admitted/transferred, after admission/transfer request), up to 15 minutes after either event

    Q: "Your provider included you in decisions about your treatment" with response options from Very Poor to Very Good

Sponsors and collaborators

Lead sponsor

Orange Park Medical Center

Other

Registry information

Important dates

Study start
2022
Primary completion
2022
Study completion
2022
First posted
May 31, 2023
Registry last updated
May 31, 2023

OpenTrials presents study information sourced from ClinicalTrials.gov. The official registry record should be consulted for the latest information.

View the official ClinicalTrials.gov record (opens in a new tab)

This listing is for discovery and informational purposes only. It is not medical advice, does not guarantee that a study is recruiting, and does not determine eligibility. Contact the study team and a qualified healthcare professional when considering participation.

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