Improving Gap Closure Rates Using a Predictive Model

NYU Langone Health outreaches to patients to remind them to schedule their appointments by phone or MyChart message.The proposed study will test different outreach methods using a predictive risk model. The goal is to increase gap closure rate by the end of the year.

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Key information

Conditions

Communication Appointments and Schedules Behavior

Age range

3 year and older

Sex eligibility

All sexes

Study type

Observational

Primary location

NYU Langone Health

New York, 10016, United States

Who can participate

Healthy volunteers accepted: No

Only the study team can determine whether someone qualifies for participation.

Inclusion criteria

Patients in the NYU Langone network who are due for gaps in care.

Exclusion criteria

Patients in the NYU Langone network are not due for gaps in care.

Treatment and study plan

Participant outreach

Other

Participants in the experimental arms will receive a call center phone call or MyChart message to remind them to schedule their appointments.

Primary outcomes

Gap closure rate

Time frame: 1 year

Sponsors and collaborators

Lead sponsor

NYU Langone Health

Other

Registry information

Important dates

Study start: 2021
Primary completion: 2022
Study completion: 2022
First posted: Mar 19, 2021
Registry last updated: Mar 28, 2023

OpenTrials presents study information sourced from ClinicalTrials.gov. The official registry record should be consulted for the latest information.

View the official ClinicalTrials.gov record (opens in a new tab)

This listing is for discovery and informational purposes only. It is not medical advice, does not guarantee that a study is recruiting, and does not determine eligibility. Contact the study team and a qualified healthcare professional when considering participation.

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Completed