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OpenTrials
Completed

NCT Number: NCT02001129

Improving Follow-Up Adherence in a Primary Eye Care Setting

This study aims to examine the effectiveness of three different ways of helping patients attend their recommended eye care appointments.

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Key information

Conditions

Eye Diseases Behavior Health Behavior Patient Acceptance of Health Care Treatment Adherence and Compliance

Age range

18 year and older

Sex eligibility

All sexes

Study type

Interventional

Phase

Not applicable

Primary location

Wills Eye Hospital

Philadelphia, Pennsylvania, 19107, United States

About this study

The three ways are 1) usual care, which involves a standard reminder letter; 2) automated telephone calls, which utilizes a machine to automatically call patients one month prior to their recommended follow-up date; 3)personalized telephone calls, which utilizes a staff member to personally call patients and offer them the opportunity to schedule at the time of the telephone call.

Who can participate

Healthy volunteers accepted: No

Only the study team can determine whether someone qualifies for participation.

Inclusion criteria

  • Age: Over 18 years
  • Primary Eye Care Patients who were recommended for a 6-month, 12-month, or 24-month follow-up appointment during September 2013 through November 2013.
  • Access to a telephone

Exclusion criteria

  • Does not speak English

Treatment and study plan

Automated Telephone System

Behavioral

Participants receive automated reminder phone calls.

Other names: Patient appointment message 2000

Personalized Telephone Call

Behavioral

Participants receive reminder phone calls by study staff.

Other names: Study staff phone call

Usual Care

Behavioral

Participants receive a standard reminder letter in the mail.

Other names: Reminder letter sent in the mail.

Primary outcomes

  1. Appointment Adherence

    Time frame: 3 months

    A research assistant examines the Electronic Medical Records (EMR) system to assess recommended appointment adherence.

Secondary outcomes

  1. Scheduling Appointment

    Time frame: 1 month

    Tracking whether the patient made an appointment within 1 month of the reminder letter (usual care), automated phone call, or personalized phone call.

Sponsors and collaborators

Lead sponsor

Wills Eye

Other

Registry information

Official study title

Improving Follow-Up Adherence in a Primary Eye Care Setting: A Prospective, Randomized Controlled Trial

Important dates

Study start
2013
Primary completion
2014
Study completion
2014
First posted
Dec 4, 2013
Registry last updated
Nov 29, 2016

OpenTrials presents study information sourced from ClinicalTrials.gov. The official registry record should be consulted for the latest information.

View the official ClinicalTrials.gov record (opens in a new tab)

This listing is for discovery and informational purposes only. It is not medical advice, does not guarantee that a study is recruiting, and does not determine eligibility. Contact the study team and a qualified healthcare professional when considering participation.

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