Skip to main content
OpenTrials
Completed

NCT Number: NCT04652674

Impact of Postoperative Telemedicine Visit vs In-person Visit on Patient Satisfaction During the COVID-19 Pandemic

The purpose of this clinical study is to evaluate whether remote video/audio postoperative visits (telemedicine visits) affects patient satisfaction compared to in-person visits during the COVID-19 pandemic. If the primary objective of the study is achieved, it would allow better understanding of how telemedicine can be integrated into modern surgical practice to take care of postoperative patients.

Completed

Looking for future studies?

Notify Me

Key information

Conditions

Covid19 Behavior COVID-19 Coronaviridae Infections Coronavirus Infections Health Behavior Infections Lung Diseases Nidovirales Infections Patient Satisfaction Pneumonia Pneumonia, Viral RNA Virus Infections Respiratory Tract Diseases Respiratory Tract Infections Satisfaction, Patient Telemedicine Treatment Adherence and Compliance Virus Diseases

Age range

18 year–100 year

Sex eligibility

All sexes

Study type

Interventional

Phase

Not applicable

Primary location

Cedars Sinai Medical Center

Los Angeles, California, 90048, United States

Who can participate

Healthy volunteers accepted: Yes

Only the study team can determine whether someone qualifies for participation.

Inclusion criteria

  • Patients over 18 years of age inclusive at the time of the study who underwent colorectal surgery and are presenting for their first postoperative visit
  • Patients with a computer or phone device with video and audio capabilities

Exclusion criteria

  • Children <18 years of age
  • Patients with mental disability
  • Patients without a computer or phone device with video and audio capabilities
  • Patients who require physical intervention during their first postoperative visit (e.g. drain removal, suture removal, staple removal)
  • Patients who are readmitted to the hospital prior to their first postoperative visit will be excluded.

Treatment and study plan

Telemedicine Visit

Behavioral

A postoperative visit with the patient's surgeon conducted remotely via audio/video smartphone app

Other names: Remote audio/video visit, telehealth visit

In-person postoperative visit

Behavioral

A standard-of-care in-person postoperatively visit with the patient's surgeon

Primary outcomes

  1. Patient satisfaction

    Time frame: 7 to 14 days postoperatively

    Patient satisfaction score measured by electronic survey sent to all participating patients after their first postoperative visit

Secondary outcomes

  1. Patient-reported rating of safety

    Time frame: 7 to 14 days postoperatively

    Patient-reported sense of safety score rated from 1 to 5 with higher scores indicating greater sense of safety. This is designed to gauge how safe patients feel visiting the clinic in-person vs. online via telemedicine during the COVID pandemic

  2. Length of visit

    Time frame: 7 to 14 days postoperatively

    Length of postoperative visit

  3. Patient willingness to recommend provider to peers rated from 1 to 5

    Time frame: 7 to 14 days postoperatively

    Patient willingness to recommend provider to peers rated from 1 to 5

  4. Combined patient satisfaction score from 1st and 2nd postoperative visits

    Time frame: 7 to 31 days postoperatively

    Combined patient satisfaction score from 1st and 2nd postoperative visits

  5. Distance (in kilometers) of patient's primary residence to the clinic location

    Time frame: 7 to 31 days postoperatively

    Distance (in kilometers) of patient's primary residence to the clinic location

  6. 60-day rate of hospital readmission

    Time frame: 60 days postoperatively

    Incidence of hospital readmission 60 days postoperatively

  7. 60-day rate of re-operation

    Time frame: 60 days postoperatively

    Incidence of re-operation 60 days postoperatively

Sponsors and collaborators

Lead sponsor

Cedars-Sinai Medical Center

Other

Registry information

Important dates

Study start
2020
Primary completion
2022
Study completion
2022
First posted
Dec 3, 2020
Registry last updated
Dec 27, 2022

OpenTrials presents study information sourced from ClinicalTrials.gov. The official registry record should be consulted for the latest information.

View the official ClinicalTrials.gov record (opens in a new tab)

This listing is for discovery and informational purposes only. It is not medical advice, does not guarantee that a study is recruiting, and does not determine eligibility. Contact the study team and a qualified healthcare professional when considering participation.

Related clinical trials

Published trials that share one or more normalized conditions with this study.