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Completed

NCT Number: NCT02156206

Impact Evaluation of the 123 Women Emergency Phone Line in Medellín, Colombia

The purpose of this study is to determine whether the 123 women emergency phone line of Medellin (Colombia) leads to a reduction in the violence suffered by women, as well as in their psychological wellbeing and attitudes towards violence.

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Key information

Conditions

Violence Against Women (VAW)

Age range

18 year–65 year

Sex eligibility

Female

Study type

Observational

Primary location

Econometria Consultores

Bogotá, Colombia

About this study

The purpose of this study is to determine whether the 123 women emergency phone line of Medellin (Colombia) leads to a reduction in the violence suffered by women, as well as in their psychological wellbeing and attitudes towards violence.

There is excess demand for the 123 women emergency phone line of Medellin. While on average 10 cases are reported (excluding referrals at night by the police, between 7pm and 7:00 a.m.), the average daily capacity of operation is 6 cases. So, is not possible for the 123 women team to track all women who call in 24 hours. Women who cannot receive the services of the 123 women team only get the emergency support of the police and do not receive additional aid (while it is verified that the rights of women are respected and they are guided to relevant services). The excess of demand over the capacity of the team of the 123 women line represents a natural experiment.

Women will be recruited from those who are attended by the 123 emergency women phone line immediately as well as from those who were only attended by emergency support of the police and may have received later the support of the 123 women line (control group). In a first instance, women will be called to verify their address. A face to face survey will be conducted by mid-2015.

Who can participate

Healthy volunteers accepted: No

Only the study team can determine whether someone qualifies for participation.

Inclusion criteria

  • Women that call the 123 emergency line

Exclusion criteria

-

Treatment and study plan

123 women emergency phone line in Medellin, Colombia

Behavioral

123 is the emergency number in Colombia. The 123- woman line consists of supplementary emergency services to meet the demands of urgency in relation to cases of VAW. This service is implemented by the mayor of Medellin, in collaboration with the national police who is the institution in charge of managing the 123 line.

When the police attends an emergency on VCM, the call is derived to the 123- woman line. There, a team consisting of a psychologist and a lawyer serves women in crisis, as emergency services provided by the police are developed in parallel. The team verifies that the rights of women are respected and that women are oriented to the relevant services. The 123- woman line operates from 7:00 am to 7:00 pm, Monday through Friday.

Primary outcomes

  1. Occurrence of violence

    Time frame: 3 months

    The outcome will be measure through a survey to women who called the 123 emergency line, some had besides the support of the police, immediate services from the 123 women line to have special services from a psychologist and a lawyer

Secondary outcomes

  1. Knowledge, attitudes and practices (KAP) on violence and care pathways

    Time frame: Average of 6 months after calling the 123 emergency line

    The outcome will be measure through a survey to women who called the 123 emergency line, some had besides the support of the police, immediate services from the 123 women line to have special services from a psychologist and a lawyer

  2. Psychological well-being (self-acceptance, positive relationships, autonomy, environmental mastery, personal growth, purpose in life)

    Time frame: Average of 6 months after calling the 123 emergency line

    The outcome will be measure through a survey to women who called the 123 emergency line, some had besides the support of the police, immediate services from the 123 women line to have special services from a psychologist and a lawyer

  3. Formal complaints

    Time frame: 3 months

    The outcome will be measure through a survey to women who called the 123 emergency line, some had besides the support of the police, immediate services from the 123 women line to have special services from a psychologist and a lawyer

Sponsors and collaborators

Lead sponsor

Econometría Consultores

Other

Collaborators

  • Inter-American Development Bank

Registry information

Official study title

Building Capacity of State and Local Actors to Respond to Violence Against Women: Impact Evaluation of the 123 Women Emergency Phone Line in Medellín (Colombia), Component of the Program "Seguridad Pública".

Important dates

Study start
2014
Primary completion
2015
Study completion
2016
First posted
Jun 5, 2014
Registry last updated
Feb 7, 2017

OpenTrials presents study information sourced from ClinicalTrials.gov. The official registry record should be consulted for the latest information.

View the official ClinicalTrials.gov record (opens in a new tab)

This listing is for discovery and informational purposes only. It is not medical advice, does not guarantee that a study is recruiting, and does not determine eligibility. Contact the study team and a qualified healthcare professional when considering participation.

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