Follow-up of Patients Referred to Unscheduled Care Centers by the Emergency Call Center in the Haut-Rhin Department, France

Conduct of research:

Patients who contacted the emergency call center and were referred to an unscheduled care center in the Haut-Rhin will be contacted by mail in the first instance. Ten to fifteen days after the call to the emergency call center, the investigator will contact the patient by phone, during which he/she will ask for the patient's oral consent to participate in the research and collect follow-up data using a standardized questionnaire.

If the investigator is unable to reach the patient, further attempts will be made to call the patient up to 30 days after the initial call. If there is no response after this time, patients will not be included the study.

Inclusion criteria

• Call to the Emergency Call Centre of the Haut-Rhin department by an adult (age ≥ 18 years)
• Referral to the Unscheduled Care Center by the Emergency Call Center

Non-inclusion criteria:

• Patient who does not answer phone within 30 days of call to the Emergency Call Center
• Patient who refuses to participate in the study
• Call for someone other than him or herself (except when a parent calls for his or her minor child)