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OpenTrials
Completed

NCT Number: NCT06985979

Exploring the Needs of HIU Patients Within the Emergency Department

The aim of this qualitative interview study is to explore the unmet needs of patients who frequently attend the emergency department and the challenges of the staff who support them.

The study will interview 10 patients who frequently attend the emergency department and 10 staff members working within the emergency department.

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Key information

Conditions

High Intensity Users Frequent Attenders

Age range

18 year and older

Sex eligibility

All sexes

Study type

Observational

Primary location

Blackburn Royal Teaching Hospital

Blackburn, BB2 3HH, United Kingdom

Who can participate

Healthy volunteers accepted: Yes

Only the study team can determine whether someone qualifies for participation.

Inclusion criteria

Patients who have attended the Emergency Department at Blackburn Royal Teaching Hospital over 5 times in the last 12 months All MDT staff within the Emergency Department at Blackburn Royal Teaching Hospital

Exclusion criteria

Patients under 18 Patients who have not attended the Emergency Department 5 times or more Staff who do not work in the Emergency Department.

Treatment and study plan

Primary outcomes

  1. Qualitative Interview Data

    Time frame: 2 months

    Qualitative data will be analysed using Reflective Thematic Analysis from telephone interview transcripts.

Sponsors and collaborators

Lead sponsor

East Lancashire Hospitals NHS Trust

Other

Registry information

Official study title

Exploring the Needs of High-intensity User Patients Within the Emergency Department: Informing the Development of a Psychosocial Service

Acronym: HIU ED

Important dates

Study start
2025
Primary completion
2026
Study completion
2026
First posted
May 22, 2025
Registry last updated
Feb 9, 2026

OpenTrials presents study information sourced from ClinicalTrials.gov. The official registry record should be consulted for the latest information.

View the official ClinicalTrials.gov record (opens in a new tab)

This listing is for discovery and informational purposes only. It is not medical advice, does not guarantee that a study is recruiting, and does not determine eligibility. Contact the study team and a qualified healthcare professional when considering participation.

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