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Completed

NCT Number: NCT04344964

Endoscopy-related Phone Consultation During the COVID-19 Outbreak

The aim of this study is to evaluate patient and consultant experiences with phone consultations for endoscopy-related outpatient appointments during the COVID-19 outbreak.

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Key information

Conditions

Colon Polyp Colon Disease Colonic Diseases Colonic Polyps Deglutition Disorders Digestive System Diseases Esophageal Diseases Esophageal Motility Disorders Esophageal and Gastric Varices Gastroesophageal Reflux Gastrointestinal Diseases Hypertension, Portal Intestinal Diseases Intestinal Polyps Liver Diseases Pathological Conditions, Anatomical Pathological Conditions, Signs and Symptoms Polyps Reflux, Gastroesophageal Varices, Esophageal

Age range

18 year and older

Sex eligibility

All sexes

Study type

Observational

Primary location

Austin Health

Melbourne, Victoria, 3084, Australia

About this study

Telephone consultations as a method for telehealth do not provide visual cues and limit interpretation of visual signs such as visualization of skin lesions. However, the need of such feedback is almost non-existent for endoscopy-related consultations as their purpose is focused. The main foci of endoscopy-related outpatient clinics are two: 1 - inform and consent the patient for an endoscopic procedure that is to be done in the near future; 2 - explain the results of a recent procedure already performed and which has a copy provided to the patient. Therefore, phone consultations might be a good fit for endoscopy-related outpatient clinics. The practicalities and indications for the use of phone consults has been described by van Galen & Car (2018) and fit the above description.

Patients will be invited to participate only after the consultation have been finalised and all questions regarding the endoscopic procedure to be done/that was done have been clarified. Patients and consultants will fill questionnaires to evaluate the phone consultation.

The primary outcome will the the comparison of "failed to attend" (FTA) occurrences compared to a similar period of the past year. Secondary outcomes will be patients' and consultants' satisfaction with the phone consultation.

Who can participate

Healthy volunteers accepted: Yes

Only the study team can determine whether someone qualifies for participation.

Inclusion criteria

  • Patients booked for an outpatient consultation in the Post-Endoscopy clinic or Advanced Endoscopy clinic
  • Consultation determined to be held over the phone as per preventive measures due to the COVID-19 outbreak
  • Age > 18 years
  • Ability to give informed consent

Exclusion criteria

  • Phone consultation done with a relative as per patient's preference or inability to talk over the phone
  • Patient that is deemed as confused/not able to understand
  • Unwilling/unable to participate in the post-consultation survey

Treatment and study plan

None - NA

Other

Observational study

Primary outcomes

  1. Failed to attend patients

    Time frame: 2 months

    percentage of patients that did not answer phone calls (at least 3 calls) or with documented FTA for the retrospective group.

Secondary outcomes

  1. Patient satisfaction with the phone consult

    Time frame: 2 months

    Assessed through an online/hardcopy questionnaire based on previous studies on telehealth (adapted from Barsom et al. 2020 - MSF and PAT-VC questionnaires). These are mostly Likert-scale response mode statements.

  2. Consultant satisfaction with the phone consult

    Time frame: 2 months

    Assessed through an online/hardcopy questionnaire based on previous studies on telehealth (adapted from Barsom et al. 2020). These are mostly Likert-scale response mode statements.

Sponsors and collaborators

Lead sponsor

Austin Health

Other Gov

Registry information

Official study title

Endoscopy-related Phone Consultation During the COVID-19 Outbreak: Impact on Attendance and Patient/Consultant Perspectives From a Tertiary Australian Hospital

Important dates

Study start
2020
Primary completion
2020
Study completion
2020
First posted
Apr 14, 2020
Registry last updated
Jul 9, 2020

OpenTrials presents study information sourced from ClinicalTrials.gov. The official registry record should be consulted for the latest information.

View the official ClinicalTrials.gov record (opens in a new tab)

This listing is for discovery and informational purposes only. It is not medical advice, does not guarantee that a study is recruiting, and does not determine eligibility. Contact the study team and a qualified healthcare professional when considering participation.

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