Empathic Communication Skills (ECS) Training

The aims of this study are:

• to evaluate the effect of the ECS training on OCP primary outcomes (communication and empathic skill uptake) and secondary outcomes (ECS training appraisal - relevance, novelty, clarity; self-efficacy, empathy, compassion burn-out);
• to evaluate the effect of the ECS training vs. WLC on patients' reported primary outcomes (lung cancer stigma), and secondary outcomes (perceived clinician empathy, satisfaction with communication, psychological distress, patients' experience of clinical encounter, and overall patient satisfaction).

Additionally, acceptance of referral to tobacco cessation (for those currently smoking) will be explored; and

• to examine potential moderators of OCP (e.g., demographic characteristics, professional role characteristics) and patient outcomes (e.g., demographic characteristics, illness characteristics).

Our central hypothesis is that the ECS training will demonstrate significant short-term improvements in clinicians' uptake of empathic skills and self-efficacy and will be superior to WLC with regards to patient reported measures of stigma, clinician empathy, satisfaction, and overall experience.

Inclusion criteria

Site Eligibility

• Employs at least 15 FTE OCPs (i.e., oncologists, nurse practitioners and physician assistants) as per self report
• Reports a clinic volume of at least 20 new lung cancer patients per month as per self report

OCP Participant Eligibility

• OCPs who are thoracic oncology physicians (radiologists, medical oncologists, pulmonologists, and surgeons), NPs, or PAs and currently treating lung cancer patients, as per self-report;
• OCP conducts consultations with lung cancer patients, as per self-report;
• OCP sees at least 1 lung cancer patient per week, as per self-report;

Patient Eligibility

• Patient under the care of a participating OCP as per self report;
• English and/or Spanish speaking;

• In general, which language do you prefer to receive your medical care, English/Spanish/both English and Spanish Equally?
• If English, treat as fluent in English, no additional language questions
• If Spanish, treat as fluent in Spanish, no additional language questions
• If both English and Spanish equally, ask the follow-up questions and go with whichever language is endorsed as best. If endorsed equally, assign to category patient prefers
• How well do you speak English? Not at all/ Not well/Well/Very well
• How well do you speak Spanish? Not at all/Not well/Well/Very well
• Is at least 18 years of age as per self report;
• Has a history of suspicious lung mass or confirmed lung cancer diagnosis, as per clinician judgment or medical record note;
• Is a former or current smoking as per self report;
• Has had no more than 10 prior visits with the participating OCP, as per the medical record and/or self report

Exclusion criteria

Patient Exclusion

• Individuals of impaired decision-making capacity as per a clinician's judgment or as documented in the EMR.

Site and OCP Exclusion

• None