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OpenTrials
Completed

NCT Number: NCT04994691

Effect of Varied Outreach Methods on Appointment Scheduling and Appointment Completion Using MyChart

Our objective is to determine the effectiveness of varied outreach methods (e.g. standard versus tailored MyChart messaging) to children age 6-17 years old who are due for a WCC visit and don't have one scheduled in the next 45 days on the outcomes of appointment scheduling and appointment completion.

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Key information

Conditions

Health Care Utilization Behavior Health Behavior Patient Acceptance of Health Care Treatment Adherence and Compliance

Age range

6 year–17 year

Sex eligibility

All sexes

Study type

Interventional

Phase

Not applicable

Primary location

Cincinnati Children's Hospital Medical Center

Cincinnati, Ohio, 45229, United States

Who can participate

Healthy volunteers accepted: No

Only the study team can determine whether someone qualifies for participation.

Inclusion criteria

  • age 6-17 years
  • has not had a well child check in past 365 days
  • no future well child check visit scheduled
  • parent preferred language = English or Spanish

Exclusion criteria

  • no active MyChart account

Treatment and study plan

No message

Other

No messages are sent

Standard message

Other

2 MyChart reminders that child is overdue for well child check visit

Tailored message

Other

2 MyChart reminders that child is overdue for well child check visit with date of last WCC and age

Primary outcomes

  1. Number of Participants Who Completed Well Child Check Visit

    Time frame: Within 8 weeks of the date of intervention or the date of randomization for the control group

    Participants completed well child check visit as determined by presence of a well visit billing code documentation in the electronic health record.

Secondary outcomes

  1. Number of Participants Who Scheduled an Appointment for a Well Child Check Visit.

    Time frame: Within 8 weeks of the date of intervention or the date of randomization for the control group

    Participant scheduled a well child check visit as determined by electronic health record documentation.

  2. Number of Participants Who Received Their First COVID-19 Vaccination

    Time frame: Within 8 weeks of the date of the intervention or the date of randomization for the control group

    Participant receipt of their first COVID-19 vaccination as determined by presence of documentation of vaccine administration in the electronic health record.

Sponsors and collaborators

Lead sponsor

Children's Hospital Medical Center, Cincinnati

Other

Registry information

Important dates

Study start
2021
Primary completion
2021
Study completion
2022
First posted
Aug 6, 2021
Registry last updated
Aug 28, 2024

OpenTrials presents study information sourced from ClinicalTrials.gov. The official registry record should be consulted for the latest information.

View the official ClinicalTrials.gov record (opens in a new tab)

This listing is for discovery and informational purposes only. It is not medical advice, does not guarantee that a study is recruiting, and does not determine eligibility. Contact the study team and a qualified healthcare professional when considering participation.

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