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OpenTrials
Completed

NCT Number: NCT01580774

Effect of Post-discharge Phone Calls on Patient Outcomes

The purpose of this study is to determine whether a post-discharge telephone call to general medical patients discharged home will improve quality of care and adherence, and reduce hospital readmission.

Completed

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Key information

Conditions

Transition

Age range

18 year and older

Sex eligibility

All sexes

Study type

Observational

Primary location

Mount Sinai Hospital

Toronto, Ontario, M5G 1X5, Canada

About this study

Currently, discharge from hospital in many institutions is a confusing process for patients filled with uncertainty and potential for harm. For instance, 1 in 5 discharges results in a post discharge adverse event, many of which are related to medication errors. These may lead to serious harm and possibly require readmission to hospital. Telephone follow-up calls after discharge has been studied in small single-center trials and as a part of a coordinated, multi-layered discharge process but its direct effectiveness is not known. Understanding the impact of this simple intervention on patient outcomes is an important step towards improving patients' discharge from hospital.

Who can participate

Healthy volunteers accepted: No

Only the study team can determine whether someone qualifies for participation.

Inclusion criteria

  • Admission to internal medicine ward
  • Discharged to home
  • Must have telephone access

Exclusion criteria

  • Discharged to care facility
  • Lack of telephone access

Treatment and study plan

Primary outcomes

  1. Care Transition Measure-3 score (CTM-3)

    Time frame: 30-days post discharge

Secondary outcomes

  1. Hospital readmission

    Time frame: 30-day post discharge

  2. Emergency department visit

    Time frame: 30-days post discharge

  3. Patient satisfaction

    Time frame: 30-days post discharge

  4. Treatment plan adherence

    Time frame: 30-days post discharge

  5. Outpatient provider follow-up rates

    Time frame: 30-days post discharge

Sponsors and collaborators

Lead sponsor

Mount Sinai Hospital, Canada

Other

Registry information

Official study title

Effect of Post-discharge Phone Calls on Patient Outcomes for General Internal Medicine Patients Discharged From a Teaching Hospital.

Important dates

Study start
2012
Primary completion
2013
Study completion
2013
First posted
Apr 19, 2012
Registry last updated
Aug 29, 2017

OpenTrials presents study information sourced from ClinicalTrials.gov. The official registry record should be consulted for the latest information.

View the official ClinicalTrials.gov record (opens in a new tab)

This listing is for discovery and informational purposes only. It is not medical advice, does not guarantee that a study is recruiting, and does not determine eligibility. Contact the study team and a qualified healthcare professional when considering participation.

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