Canadian Forces Health Services Centre
Ottawa, Ontario, K1J6L4, Canada
Completed
NCT Number: NCT05270070
Digital Versus Traditional Booking System for Clinical Appointments
In the Canadian Forces Health Services Ottawa clinical administrative resources are currently constrained, directly impacting workflow and patient care. Given the nature of the current EMR and digital health infrastructure, DBS is not currently being employed. Therefore, investigators sought to determine the relative benefit of using an online booking system when compared to TB. To the investigator's knowledge, validation of this type has not been conducted in this setting.
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About this study
Introduction: The impact of digital booking systems (DBS) on clinical care, administrative efficiency and health care costs have not previously been explored in the Canadian Forces Health Services. No show rates were shown to be reduced by 6-42% percent compared to traditional booking (TB) depending on the system and the clinic. Therefore, investigators sought to determine the relative benefit of using an online booking system when compared to TB.
Methods: Main outcome variables included total time for booking all patients between groups including the start to end dates of each intervention, the number of hours spent on the phone / answering emails, and the number of phone calls and emails received, and the number of phone calls / emails regarding booking problems, cancellations, changes and no shows. Descriptive and mean comparative statistics will be used to determine any differences between groups.
Who can participate
Healthy volunteers accepted: No
Only the study team can determine whether someone qualifies for participation.
Inclusion criteria
- Patients that have never been seen for new consultations
Exclusion criteria
- none
Treatment and study plan
Appointment booking system
OtherPatients were sent an email to book an appointment using the telephone/email versus a online booking system.
Primary outcomes
-
Total time for booking all patients
Time frame: ~3 months
total time taken for DB and TB patients to be booked in a clinic time slot
Secondary outcomes
-
Percent of Patients Booked
Time frame: ~3 months
Percent of Patients Booked for each group
-
Average Time Spent per Patient
Time frame: ~3 months
Average Time Spent per Patient
Sponsors and collaborators
Lead sponsor
Canadian Forces Health Services Centre Ottawa
Other
Collaborators
- Canadian Department of National Defence
Registry information
Official study title
A Pilot Study: Comparing Digital to Traditional Booking System for Clinical Appointments
Important dates
- Study start
- 2021
- Primary completion
- 2022
- Study completion
- 2022
- First posted
- Mar 8, 2022
- Registry last updated
- Mar 8, 2022
OpenTrials presents study information sourced from ClinicalTrials.gov. The official registry record should be consulted for the latest information.
View the official ClinicalTrials.gov record (opens in a new tab)This listing is for discovery and informational purposes only. It is not medical advice, does not guarantee that a study is recruiting, and does not determine eligibility. Contact the study team and a qualified healthcare professional when considering participation.