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OpenTrials
Completed

NCT Number: NCT06108037

DHL Survey on Generative AI for MyChart Messaging

The purpose of this study is to understand how patients feel about the use of computer programs to create responses when they send electronic messages to their doctors.

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Key information

Conditions

Communication Behavior

Age range

18 year and older

Sex eligibility

All sexes

Study type

Interventional

Phase

Not applicable

Primary location

Duke University Health System

Durham, North Carolina, 27710, United States

About this study

  • The investigators will create short surveys online to ask patients how they feel about using computer programs that create messages in their medical records.
  • The surveys will show fictional situations where patients ask questions and get answers from either real people or computer programs, with or without a disclosure about how the response was written.
  • The investigators will ask the people taking the survey to share what they think about these situations using tools like rating scales, comparison scales, or written responses.
  • If patients want to, they can provide their contact information to be part of future discussion groups. Participants do not have to give any personal information to complete the survey.

Who can participate

Healthy volunteers accepted: Yes

Only the study team can determine whether someone qualifies for participation.

Inclusion criteria

  • Member of the Duke Health Listens patient advocacy community

Exclusion criteria

  • Age < 18

Treatment and study plan

Generative AI for electronic communication and disclosure

Behavioral

We will use a large language model such as GPT 3.5 to automatically generate responses to fictional messages to a physician. We will disclose whether the message was generated using this technology or not. There are 3 clinical scenarios and 6 pairs of human/AI response and human disclosure/AI disclosure/not disclosed that will test patient attitudes toward this technology.

Primary outcomes

  1. Patient satisfaction, as measured by survey

    Time frame: Up to 2 weeks

    Likert-scale responses to satisfaction question: "I am satisfied with this interaction", on a scale from 1-5 with answer options of Strongly Disagree (1), Disagree (2), Neither agree nor disagree (3), Agree (4), and Strongly agree (5).

  2. Patient attitudes towards utility, as measured by survey

    Time frame: Up to 2 weeks

    Likert-scale responses to utility question: "The information is useful", on a scale from 1-5 with answer options of Strongly Disagree (1), Disagree (2), Neither agree nor disagree (3), Agree (4), and Strongly agree (5).

  3. Patient empathy, as measured by survey

    Time frame: Up to 2 weeks

    Likert-scale responses to empathy question: "I feel cared for during this interaction", on a scale from 1-5 with answer options of Strongly Disagree (1), Disagree (2), Neither agree nor disagree (3), Agree (4), and Strongly agree (5).

Sponsors and collaborators

Lead sponsor

Duke University

Other

Registry information

Official study title

Duke Health Listens Survey on Generative Artificial Intelligence (AI) for MyChart Messaging

Important dates

Study start
2023
Primary completion
2023
Study completion
2023
First posted
Oct 30, 2023
Registry last updated
Dec 13, 2023

OpenTrials presents study information sourced from ClinicalTrials.gov. The official registry record should be consulted for the latest information.

View the official ClinicalTrials.gov record (opens in a new tab)

This listing is for discovery and informational purposes only. It is not medical advice, does not guarantee that a study is recruiting, and does not determine eligibility. Contact the study team and a qualified healthcare professional when considering participation.

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