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Completed

NCT Number: NCT03854955

Device-Based Scribe Service (iScribes) on Patient Satisfaction

This project involves the implementation of a device-based scribe service (iScribes) for patient encounters. The objective of the proposed study is to track and compare the allocation of physician time and associated quality metrics with and without the use of iScribes. We anticipate that the use of iScribes will reduce the amount of physician time spent away from the patient (e.g., charting, dictating).

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Key information

Conditions

Foot & Ankle Behavior Health Behavior Patient Satisfaction Treatment Adherence and Compliance

Age range

18 year and older

Sex eligibility

All sexes

Study type

Interventional

Phase

Not applicable

Primary location

Rush University Medical Center

Chicago, Illinois, 60612, United States

About this study

This project involves the implementation of a device-based scribe service (iScribes) for patient encounters. Device based scribing services record the patient-physician encounter and securely transmit data to an off-site facility where trained professionals transcribe the dictations. The information is then sent back to the physician and stored in the providing institutions electronic medical records. The objective of the proposed study is to track and compare the allocation of physician time and associated quality metrics with and without the use of iScribes. We anticipate that the use of iScribes will reduce the amount of physician time spent away from the patient (e.g., charting, dictating).

Who can participate

Healthy volunteers accepted: No

Only the study team can determine whether someone qualifies for participation.

Inclusion criteria

  • ≥ 18 years of age
  • Written informed consent is obtained
  • New patient visit

Exclusion criteria

  • Patient refuses
  • Patient is lacking decisional capability

Treatment and study plan

iScribes

Other

Device-based scribing service.

Primary outcomes

  1. Total physician time spent on the encounter but not with the patient.

    Time frame: Duration of patient visit (up to 1 day).

    The total physician time spent on the encounter, including medical documentation, but not including time spent directly interacting with the patient.

Secondary outcomes

  1. Patient satisfaction.

    Time frame: Duration of patient visit (up to 1 day).

    How satisfied the patient is with their care as rated on a scale of 0 to 10 post-visit questionnaire adapted from the Consumer Assessment of Healthcare Providers and Systems survey where 0 is poor and 10 is excellent.

Sponsors and collaborators

Lead sponsor

Rush University Medical Center

Other

Registry information

Official study title

Randomized Controlled Trial of a Device-Based Scribe Service (iScribes) on Patient Satisfaction

Important dates

Study start
2018
Primary completion
2018
Study completion
2018
First posted
Feb 26, 2019
Registry last updated
Feb 26, 2019

OpenTrials presents study information sourced from ClinicalTrials.gov. The official registry record should be consulted for the latest information.

View the official ClinicalTrials.gov record (opens in a new tab)

This listing is for discovery and informational purposes only. It is not medical advice, does not guarantee that a study is recruiting, and does not determine eligibility. Contact the study team and a qualified healthcare professional when considering participation.

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