Consumer Health IT Tools: Impact on Experience, Access, and Outcomes for Patients With Complex Chronic Conditions

Patient use of health IT tools to interact with healthcare providers and delivery systems, including exchanging secure messages with their medical providers and using other web-based tools, has great potential to increase patient access to care, change the way healthcare is delivered, and affect patient clinical outcomes. This study will examine the impact of implementation and use of consumer health IT tools on patient-reported access to care, utilization of medical care services, and clinical outcomes.

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Key information

Conditions

Chronic Disease Disease Attributes Electronic Health Records Pathologic Processes Pathological Conditions, Signs and Symptoms Patient Outcome Assessment

Age range

18 year and older

Sex eligibility

All sexes

Study type

Observational

Who can participate

Healthy volunteers accepted: No

Only the study team can determine whether someone qualifies for participation.

Inclusion criteria

Patients with chronic conditions
Patient had at least 10-month membership in 2005

Exclusion criteria

Patients less than age 18

Treatment and study plan

Primary outcomes

Number of Ambulatory Care Sensitive Conditions (ACSC) Hospitalizations. Portal Users vs Those Who Are Not Portal Users

Time frame: Data from 2006-2007

Number of ambulatory care sensitive conditions (ACSC) hospitalizations per 1000 patients per month among those who accessed the portal and those who did not access the portal.
Patient Self-report Survey Data

Time frame: March 2015-April 2016

Patient-reported reasons for using the patient portal

Sponsors and collaborators

Lead sponsor

Kaiser Permanente

Other

Collaborators

Patient-Centered Outcomes Research Institute

Registry information

Official study title

Consumer Health IT Tools: Impact on Patient Experience, Access, and Health Outcomes for Patients With Complex Chronic Conditions

Important dates

Study start: 2013
Primary completion: 2016
Study completion: 2018
First posted: Nov 18, 2014
Registry last updated: Mar 10, 2021

OpenTrials presents study information sourced from ClinicalTrials.gov. The official registry record should be consulted for the latest information.

View the official ClinicalTrials.gov record (opens in a new tab)

This listing is for discovery and informational purposes only. It is not medical advice, does not guarantee that a study is recruiting, and does not determine eligibility. Contact the study team and a qualified healthcare professional when considering participation.

Published trials that share one or more normalized conditions with this study.

Completed