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OpenTrials
Completed

NCT Number: NCT04693052

Attitudes Towards Receiving Mental Health Care Using Telehealth During the Coronavirus Disease 2019 (COVID-19) Pandemic

The purpose of this study is to collect patients' experiences and feedback to better understand and improve mental health care using telehealth services. This is critically important as telehealth appointments, including both phone and video calls, continue to be offered for regular appointments to reduce in-person interaction as a preventive measure to help control the spread of COVID-19.

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Key information

Conditions

Psychiatric Disorder Adjustment Disorders Behavior COVID-19 Coronaviridae Infections Coronavirus Infections Infections Lung Diseases Mental Disorders Mental Health Disorder Nidovirales Infections Personal Satisfaction Pneumonia Pneumonia, Viral Psychological Well-Being RNA Virus Infections Respiratory Tract Diseases Respiratory Tract Infections Stress Trauma and Stressor Related Disorders Virus Diseases

Age range

18 year–99 year

Sex eligibility

All sexes

Study type

Observational

Primary location

Feinberg School of Medicine

Chicago, Illinois, 60611, United States

About this study

Studying patients' perceived benefits and challenges of using telehealth services for mental health care will allow us to prioritize improvements to the telehealth experience and potentially, patient adoption of and comfort with remote appointments. This study's results would also inform policy makers and insurance companies about the potential utility of delivering mental health care through telehealth, even beyond the duration of the COVID-19 pandemic.

Who can participate

Healthy volunteers accepted: No

Only the study team can determine whether someone qualifies for participation.

Inclusion criteria

  • Adults age 18 and over who received mental health care through Northwestern prior to telehealth implementation from March 15th 2019 to March 14th 2020, and had at least one mental health care appointment through Northwestern between March 15th 2020 and September 30th 2020.

Exclusion criteria

  • Adults unable to access study questionnaires via computer or mobile device

Treatment and study plan

No interventions

Other

This is a self-reported survey study about receiving mental health care during the COVID-19 pandemic

Primary outcomes

  1. Patient Choosing Telehealth as an Option for Future Care

    Time frame: At baseline

    Patients choosing telehealth or not for future case, or unsure)

  2. Comparison Between In-person and Telehealth

    Time frame: At baseline

    Subjects will reply on a 5 point scale (Telehealth much better, Telehealth better, about the same, In-person better, In-person much better

    Items compared: Quality of mental health care, ability to express one self, time & money savings, ease of managing responsibilities, length of wait times and appointments missed

  3. Patient Satisfaction With Telehealth

    Time frame: At baseline

    Subjects will reply on a 5 point scale (Extremely satisfied, Satisfied, Neither satisfied nor dissatisfied, Dissatisfied, Extremely Dissatisfied)

    No standard questionnaire. Internally developed questions

  4. Patient Comfort Using Telehealth

    Time frame: At Baseline

    Subjects will reply on a 5 point scale (Extremely comfortable, Comfortable, Neither comfortable nor uncomfortable, Uncomfortable, Extremely uncomfortable)

    No standard questionnaire. Internally developed questions

  5. Patient Easy of Using Telehealth

    Time frame: At Baseline

    Subjects will reply on a 5 point scale (Extremely easy, Easy, Neither easy nor difficult, Difficult, Extremely difficult)

    No standard questionnaire. Internally developed questions

Sponsors and collaborators

Lead sponsor

Northwestern University

Other

Registry information

Official study title

Attitudes Towards Receiving Mental Health Care Using Telehealth During the COVID-19 Pandemic

Important dates

Study start
2020
Primary completion
2021
Study completion
2021
First posted
Jan 5, 2021
Registry last updated
May 16, 2024

OpenTrials presents study information sourced from ClinicalTrials.gov. The official registry record should be consulted for the latest information.

View the official ClinicalTrials.gov record (opens in a new tab)

This listing is for discovery and informational purposes only. It is not medical advice, does not guarantee that a study is recruiting, and does not determine eligibility. Contact the study team and a qualified healthcare professional when considering participation.

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