Completed

NCT Number: NCT04536259

Assessing People's Hospital Outpatient Appointment Preferences in the United Kingdom

The sustainability of the United Kingdom's National Health Service's (NHS) is threatened immediately by Covid-19 and continually by an increasing prevalence of long-conditions that cannot be cured but can be maintained. Shifting traditional face-to-face outpatient appointments to remote video consultations may help the NHS continue to serve patients efficiently. While much research has examined healthcare providers' attitudes and beliefs about remote video consultations, less has attempted to understand how NHS service providers should invite patients to attend them. The present study examines how the framing of an invitation to attend a hospital outpatient appointment by video influences the proportion of people who agree to attend by video. It also explores some of the barriers and facilitators people may experience to attending appointments by video across diagnostic complexities and age groups. The results of this study should help hospitals better present patients with the option to attend video consultations where appropriate, and provide support to mitigate common barriers to people's willingness to give video consultations a go.

Completed

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Key information

Conditions

Hospital Outpatient Clinics Chronic Disease Disease Attributes Pathologic Processes Pathological Conditions, Signs and Symptoms

Age range

18 year and older

Sex eligibility

All sexes

Study type

Interventional

Phase

Not applicable

Primary location

Kelly Schmidtke

Coventry, West Midlands, CV4 7HL, United Kingdom

Who can participate

Healthy volunteers accepted: Yes

Only the study team can determine whether someone qualifies for participation.

Inclusion criteria

All participants will:

be 18 years old or older;
be resident in the United Kingdom; and
indicate having been diagnosed with a chronic diseases such as diabetes, heart disease, stroke etc.

Exclusion criteria

be less than 18 years old;
not be resident in the United Kingdom; and
not indicate having been diagnosed with a chronic diseases such as diabetes, heart disease, stroke etc.

Treatment and study plan

Video Default

Behavioral

The case and response options participants in this group will be asked to consider is provided below.

Imagine that a hospital clinician you have been seeing for over a year tells you that that upon reviewing your patient notes they would like you to attend your next consultation by video.

Consider each of the response options below, and select the one that best describes how you would respond to your clinician.

A) Yes, I would be happy to attend a video consultation. B) If possible, I would rather attend the appointment in person.

In-Person Default

Behavioral

The case and response options participants in this group will be asked to consider is provided below.

Imagine that a hospital clinician you have been seeing for over a year tells you that that upon reviewing your patient notes they would like you to attend your next consultation in person.

Consider each of the response options below, and select the one that best describes how you would respond to your clinician.

A) Yes, I would be happy to attend an in-person consultation. B) If possible, I would rather attend the appointment by video.

Active choice

Behavioral

The case and response options participants in this group will be asked to consider is provided below.

Imagine that a hospital clinician you have been seeing for over a year tells you that that upon reviewing your patient notes they would like you to attend a consultation by video or in person.

Consider each of the response options below, and select the one that best describes how you would respond to your clinician.

A) I would prefer a video consultation. B) I would prefer an in-person consultation.

Primary outcomes

Response to the outpatient invitation

Time frame: One day

Participants responses will indicate whether they would prefer a video or in-person appointment.

Sponsors and collaborators

Lead sponsor

University of Warwick

Other

Registry information

Important dates

Study start: 2020
Primary completion: 2020
Study completion: 2020
First posted: Sep 2, 2020
Registry last updated: Nov 5, 2020

OpenTrials presents study information sourced from ClinicalTrials.gov. The official registry record should be consulted for the latest information.

View the official ClinicalTrials.gov record (opens in a new tab)

This listing is for discovery and informational purposes only. It is not medical advice, does not guarantee that a study is recruiting, and does not determine eligibility. Contact the study team and a qualified healthcare professional when considering participation.

Published trials that share one or more normalized conditions with this study.

Completed