Skip to main content
OpenTrials
Completed

NCT Number: NCT02015884

Antisocial Behavior on Healthcare Professionals in an Emergency Unit.

At the hospital, the attacks against health professionals are becoming commonplace, making working conditions difficult. The ophthalmological emergencies are a perfect testing ground to evaluate the effectiveness of a series of original actions to prevent the occurrence of violence against healthcare workers. The main objective is to measure the impact of an integrated prevention of the occurrence of antisocial behavior or attacks against the healthcare workers.

The prevention program combines five interventions (steps): 1) a computer sorting algorithm and specific screens for calling patients in waiting rooms, 2) a clear signage to direct patients between waiting rooms, treatment rooms and administrative et medical offices, 3) Posts information on the activity of emergency services displayed on screens, in the waiting rooms, 4) a mediator/go-between/conciliator, 5) and a dummy surveillance camera.

This is an interrupted time series study. All patients admitted to the ophthalmological emergency unit of a university hospital located in Lyon, France, are included in the study, from June 2013 to Sept 2015

Completed

Looking for future studies?

Notify Me

Key information

Conditions

Rudeness/Incivility, Aggression or Violence Against Healthcare Workers in an Ophthalmic Emergencies Unit. Aberrant Motor Behavior in Dementia Aggression Behavior Behavioral Symptoms Disease Attributes Emergencies Incivility Pathologic Processes Pathological Conditions, Signs and Symptoms Social Behavior

Sex eligibility

All sexes

Study type

Observational

Primary location

Hospices Civils de Lyon - Hôpital Edouard Herriot

Lyon, 69003, France

Who can participate

Healthy volunteers accepted: No

Only the study team can determine whether someone qualifies for participation.

Inclusion criteria

  • Patient admitted to the ophthalmologic emergency unit

No Exclusion Criteria

Treatment and study plan

Primary outcomes

  1. Proportion of patients (or their attendants) who committed a rudeness/incivility or aggression or violence against healthcare workers.

    Time frame: Patients will be followed for the duration of the ophthalmic emergency unit stay, an expected average of 2 hours.

    When seeking to characterize the violent behavior, three levels of increasing aggressiveness are typically distinguished: a) incivility i.e. the lack of respect for others characterized by relatively mild acts, b) physical or verbal aggression (insults, threats, assault), and c) the violent act.

Secondary outcomes

  1. Occurrence of antisocial behavior or assaults against other patients or carers attending the ophthalmological emergencies.

    Time frame: Patients will be followed for the duration of the ophthalmic emergency unit stay, an expected average of 2 hours.

    Proportion of incivility or assaults against other patients or attendant present (number of incivility or assaults on the number of patients admitted to the emergency)

  2. Waiting times for patients

    Time frame: Patients will be followed for the duration of the ophthalmic emergency unit stay, an expected average of 2 hours.

    Average waiting times for patients with ophthalmic emergencies before they were taken care of by a doctor.

  3. Stress of healthcare personnel

    Time frame: 30 minutes

    Stress at work of health personnel engaged in an ophthalmic emergency unit measured by the Karasek questionnaire. 30 mn are necessary to complete the questionnaire.

  4. Satisfaction of patients

    Time frame: Patients will be followed for the duration of the ophthalmic emergency unit stay, an expected average of 2 hours.

Sponsors and collaborators

Lead sponsor

Hospices Civils de Lyon

Other

Registry information

Official study title

Impact of a Program to Prevent the Risk of Antisocial Behavior and Attacks of Patients or Attendant on Healthcare Workers in an Ophthalmic Emergency Unit.

Acronym: PREVURGO

Important dates

Study start
2013
Primary completion
2015
Study completion
2015
First posted
Dec 19, 2013
Registry last updated
Oct 23, 2015

OpenTrials presents study information sourced from ClinicalTrials.gov. The official registry record should be consulted for the latest information.

View the official ClinicalTrials.gov record (opens in a new tab)

This listing is for discovery and informational purposes only. It is not medical advice, does not guarantee that a study is recruiting, and does not determine eligibility. Contact the study team and a qualified healthcare professional when considering participation.

Related clinical trials

Published trials that share one or more normalized conditions with this study.