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NCT Number: NCT07541027

A Mindfulness-based Intervention for Hotel Staff

This research aims to investigate the potential impact of a structured mindfulness-based professional development program on hotel employees and to explore why and how these changes occur during and after the mindfulness intervention through a mixed-methods approach. A 6-week mindfulness intervention with 60 hotel staff from a hotel will be implemented in Hong Kong. Both quantitative and qualitative data will be collected to examine changes in job-related outcomes, wellbeing, and state mindfulness and teachers' lived experiences and perspectives associated with this intervention. Data will be analyzed based on convergent parallel mixed-method approach, such as mixed-effects modeling, mediation analysis, and thematic analysis. This study may provide practical implications for developing evidence-based programs to promote wellbeing and service quality among hotel employees.

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Key information

Conditions

Well-Being (Psychological Flourishing) Behavior Behavioral Symptoms Occupational Diseases Occupational Stress Stress, Psychological Work Performance Work Related Stress

Age range

18 year–18 year

Sex eligibility

All sexes

Study type

Interventional

Phase

Not applicable

Primary location

Who can participate

Healthy volunteers accepted: Yes

Only the study team can determine whether someone qualifies for participation.

Inclusion criteria

  • Aged 18 years or above
  • Currently working in a hotel
  • Cantonese speaker
  • Willing to commit time for the 6-week mindfulness course

Exclusion criteria

  • Individuals who had previously joined a related group mindfulness-based intervention, such as mindfulness-based cognitive therapy (MBCT), mindfulness-based stress reduction (MBSR), or Mindfulness - Finding Peace in a Frantic World (FPFW)
  • Staff members who are mentally unstable or having active suicidal risk

Treatment and study plan

A mindfulness-based intervention

Behavioral

This is a 6-week mindfulness-based program consisting of mindfulness practices, cognitive-behavioral techniques, and other psychological exercises with 6 sessions (1 hour/session)

Primary outcomes

  1. Emotional Labor Scale (ELS)

    Time frame: Week 0, Week 6, and Week 10

    It is used to measure the emotional labor strategies of participants and the scale contains 11 items organized in two subscales: Surface Acting and Deep Acting. Participants will rate their responses on a 5-point Likert scale ranging from 1 (strongly disagree) to 5 (strongly agree). The total score of the Surface Acting subscale ranges from 7 to 35 and the total score of the Deep Acting subscale ranges from 4 to 20. A higher total score on each subscale indicates a higher tendency to use that particular strategy.

  2. Professional Efficacy Subscale of the Maslach Burnout Inventory- General Survey (MBI-GS)

    Time frame: Week 0, Week 6, and Week 10

    It is used to measure participants' professional efficacy. The scale consists of 6 items on a 7-point Likert scale ranging from 0 (never) to 6 (everyday). The total score ranges from 0 to 36. A higher score indicates a higher level of professional efficacy.

  3. Nature of Work Subscale of Job Satisfaction Survey (JSS)

    Time frame: Week 0, Week 6, and Week 10

    It is used to measure participants' job satisfaction. The scale contains 4 items on a 6-point Likert scale from 1 (disagree very much) to 6 (agree very much). The total score ranges from 4 to 24. A higher total score indicates a greater job satisfaction.

Secondary outcomes

  1. The Perceived Stress Scale (PSS-10)

    Time frame: Week 0, Week 6, and Week 10

    It is used to measure participants' perceived stress levels. Participates rate their stress on a 5-point Likert scale ranging from 0 (never) to 4 (very often). The total score ranges from 0 to 40. A higher total score indicates higher stress levels.

  2. The Generalized Anxiety Disorder-7 (GAD-7)

    Time frame: Week 0, Week 6, and Week 10

    It is used to measure participants' anxiety symptoms. The scale contains 7 items on a 4-point Likert scale ranging from 0 (not at all) to 3 (nearly every day) over the past two weeks. The total score ranges from 0 to 21. A higher total score indicates a higher level of anxiety.

  3. Patient Health Questionnaire-9 (PHQ-9)

    Time frame: Week 0, Week 6, Week 10

    It is used to measure participants' depressive symptoms. The scale contains 9 items on a 4-point Likert scale ranging from 0 (not at all) to 3 (nearly every day) over the past two weeks. The total score ranges from 0 to 27. A higher total score indicates higher depressive symptoms.

  4. The Chinese version of the State Mindfulness Scale

    Time frame: Week 0, Week 6, and Week 10

    It is used to measure participants' state mindfulness. Participants give ratings on a 5-point Likert scale from 1 (not at all) to 5 (very much). The total score ranges from 21 to 105. A higher total score means a higher level of state mindfulness.

Study contacts

Contact information is provided by the study sponsor or research team.

Jennifer Yee Man Tang, PhD

CONTACT

[email protected]

+852 39436904

Sponsors and collaborators

Lead sponsor

Chinese University of Hong Kong

Other

Registry information

Official study title

Mindfulness Training for Hotel Staff: A Mixed-Methods Randomized Controlled Trial

Important dates

Study start
2026
Primary completion
2027
Study completion
2027
First posted
Apr 21, 2026
Registry last updated
Apr 30, 2026

OpenTrials presents study information sourced from ClinicalTrials.gov. The official registry record should be consulted for the latest information.

View the official ClinicalTrials.gov record (opens in a new tab)

This listing is for discovery and informational purposes only. It is not medical advice, does not guarantee that a study is recruiting, and does not determine eligibility. Contact the study team and a qualified healthcare professional when considering participation.

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